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Resource Library
Welcome to the CompuCom Systems Online Resource Library. Feel free to scroll through the collateral documents below.
You may view and print documents using the
Adobe Acrobat Reader
. Please note that all items are copyrighted and may not be reprinted, in whole or in part, in any other media without written permission from CompuCom Systems, Inc.
Corporate Brochures
Company Overview: A Closer Look at CompuCom
Company Overview: A Closer Look at CCSI
Measuring Perception and Performance
Measuring Perception and Performance (CCSI)
Measuring Perception and Performance - (CCSI French)
Our Winning Culture
Corporate Fact Sheet
CompuCom “A CompuCom Snapshot”
CCSI Technology Solutions “A CCSI Snapshot”
Corporate Awards Flyer
CompuCom Awards & Recognition
CompuCom Awards & Recognition (CCSI)
Success Stories
Broadleaf Logistics Company implements a best-in-class IT infrastructure to support the business and innovation
Broadleaf Logistics Company implements a best-in-class IT infrastructure to support the business and innovation (CCSI Version)
TransAlta transforms its IT organization into a value-driven partner.
TransAlta transforms its IT organization into a value-driven partner. (CCSI Version)
Petrobras America Facilitates Expansion with Unified Communications
Petrobras America Facilitates Expansion with Unified Communications (CCSI Version)
CIGNA Benefits from Information Security Benchmark
CIGNA Benefits from Information Security Benchmark (CCSI Version)
National Retailer Benefits from CompuCom’s Focused Approach to Store Operations
National Retailer Benefits from CompuCom’s Focused Approach to Store Operations (CCSI Version)
Leading Grocery Retailer Reduces Costs and Enhances Service Delivery
Leading Grocer Retailer Reduces Costs and Enhances Service Delivery (CCSI Version)
Consumer and Commercial Financial Institution Uses E-learning to Build a Security Culture
Consumer and Commercial Financial Institution Uses E-learning to Build a Security Culture (CCSI Version)
Multi-National Retailer Increases Operating Efficency with CompuCom's Infrastructure Services
Multi-National Retailer Increases Operating Efficency with CompuCom's Infrastructure Services (CCSI Version)
Energy and Managed Services Company - Integrating Disparate IT Management Services
Energy and Managed Services Company - Integrating Disparate IT Management Services (CCSI Version)
Global Electronics Company - Improving Support for a World-Class IT Organization
Global Electronics Company - Improving Support for a World-Class IT Organization (CCSI Version)
Sunoco Standardizing the Desktop Environment
Sunoco Standardizing the Desktop Environment (CCSI Version)
Cultivating an IT Infrastructure that Supports Home Office and Field Force
Cultivating an IT Infrastructure that Supports Home Office and Field Force (CCSI Version)
Radian - Increasing Efficiency by Reducing Incident Volume and PC Support Costs
Radian - Increasing Efficiency by Reducing Incident Volume and PC Support Costs (CCSI Version)
Partnering With Symantec to Protect Data that Helps Save Lives
Partnering With Symantec to Protect Data that Helps Save Lives (CCSI Version)
Implementing a Top-Quality, Bilingual Service Desk in Record Time
Implementing a Top-Quality, Bilingual Service Desk in Record Time (CCSI Version)
Enhancing IT Effectiveness with an Innovative Service Desk
Enhancing IT Effectiveness with an Innovative Service Desk (CCSI Version)
Prescribing Best Practices to Improve Network Efficiency and Quality
Prescribing Best Practices to Improve Network Efficiency and Quality (CCSI Version)
Bringing Relief to an Ailing IT Infrastructure
Bringing Relief to an Ailing IT Infrastructure (CCSI Version)
Managing IT Assets in the Face of Explosive Growth
Managing IT Assets in the Face of Explosive Growth (CCSI Version)
Partnering with Microsoft to Leverage Desktop Deployment Best Practices
Partnering with Microsoft to Leverage Desktop Deployment Best Practices (CCSI Version)
Partnering with Microsoft to Leverage Desktop Deployment Best Practices
(video - 27.6 megs)
White Papers
Reinventing Your Infrastructure with IIMv3™
Outsourcing Drives Business Process Improvements - Delivering Quality IT Services Through an Economic Downturn
The Total Economic Impact of CompuCom Integrated Infrastructure Management Services
Creating a Highly Optimized Workplace through Automation
Creating a Highly Optimized Workplace through Automation (CCSI Version)
Remote Infrastructure Management: The New Outsourcing Frontier
Remote Infrastructure Management: The New Outsourcing Frontier (CCSI Version)
Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing
Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing (CCSI Version)
Is Unified Communications Ready for Prime Time?
Is Unified Communications Ready for Prime Time? (CCSI Version)
The Changing Face of Outsourcing
Spelling“Value” from the Alphabet Soup of Quality Frameworks
Spelling“Value” from the Alphabet Soup of Quality Frameworks (CCSI Version)
Seven IT Strategies to Help Survive the Downturn
Seven IT Strategies to Help Survive the Downturn (CCSI Version)
CompuCom Positioned at Forefront of Companies Offering Superior Service Quality and Delivery to Clients
ITIL: Integrating IT To Drive Business Value
Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity
Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity (CCSI Version)
The Evolution of the IT Help Desk to the Service Desk
The Evolution of the IT Help Desk to the Service Desk (CCSI Version)
Integrated Infrastructure Management™: Accelerating the Value of your IT Investment
Integrated Infrastructure Management™: Accelerating the Value of your IT Investment (CCSI Version)
Understanding and Managing Software Compliance
Service Overviews
Integrated Infrastructure Management (IIMv3)
Integrated Infrastructure Management (IIMv3) (CCSI Version)
Integrated Infrastructure Management (IIMv3) (CCSI French Version)
Application Services
Application Services (CCSI Version)
Remote Infrastructure Management
Remote Infrastructure Management (CCSI Version)
Unified Communications
Unified Communications (CCSI Version)
CareGuard® For Network Management
SecureGuard® Managed Security Services
Service Desk Overview
Service Desk Overview (CCSI Version)
Managed Services – Smart Service Desk
Managed Services – Smart Service Desk (CCSI Version)
Managed Services - Enterprise Operations Center Overview
Managed Services - Enterprise Operations Center Overview (CCSI Version)
Managed Services – Install, Move, Add, Change, Disposal Services (IMAC)
Managed Services – Install, Move, Add, Change, Disposal Services (IMAC) - (CCSI Version)
Infrastructure Maturity Assessment Tool
Infrastructure Maturity Assessment Tool (CCSI Version)
Microsoft + CompuCom Demystifying Vista™ and Office 2007
Microsoft + CompuCom Demystifying Vista™ and Office 2007 (CCSI Version)
Infrastructure-as-a-Service (IaaS) Program Overview
Infrastructure-as-a-Service (IaaS) Program Overview (CCSI Version)
Business Service Management (BSM) Snapshot
Business Service Management (BSM) Snapshot (CCSI Version)
Technical Briefs
Vista Opens New Doors and Windows to Manage the Desktop