Managing IT Assets in the Face of Explosive GrowthThe ClientA leading U.S. bank with 25,000+ employees and 2,000+ branches was expanding aggressively, adding 100+ new branches a year.
The ChallengeRapid growth resulted in an excess pool of IT assets at vendors, carriers, and branches, due to:
- An inadequate life cycle management process
- Excess field inventory from competitive acquisitions
- Long manufacturing lead times that required storage of considerable inventory
A freight carrier flooded CompuCom with previously held assets, just as we received thousands more in need of refurbishment, redeployment, or disposition from numerous branches. To ensure financial data security and reduce the bank’s monthly support fees, this deluge of assets urgently required centralized tracking and processing.
The SolutionCompuCom’s solution provided:
- Best practices for asset retrieval and processing to minimize lease return penalties and fees
- Administrative and logistics support
- A customized inventory tracking tool
- A program that maximized ROI on assets destined for resale
- Strict service level agreements for rapid asset processing and reporting
- Custom packaging for safe transport of assets destined for redeployment
The ResultsCompuCom’s solution enabled the bank to:
- Retrieve and process 172,000+ widely dispersed assets, while maintaining data security and integrity
- Reduce manufacturers’ fees for out-of-service assets by $6 million
- Identify and process 10,000+ assets for lease return
- Automate asset management processes
- Slash costs with an asset resale program and disposal services
- Reduced headcount and speedy deployment, which lowered overall costs