CompuCom has a highly successful strategic alliance relationship with Lenovo, a global leader in the PC market. In fact, we are the fifth largest U.S. reseller of Lenovo products. Lenovo manufactures high-quality, cutting-edge PC products that help users become more productive and competitive. CompuCom is a Premier Lenovo Business Partner. This designation is reserved for select resellers who are experts in the sales and service of Lenovo’s products and options. We are an active participant in Lenovo’s Solution Partner Advisory Council, and we have also been named a Direct Custom Services Authorized Business Partner. This distinction qualifies CompuCom to provide the following:
- Installation and deployment of Lenovo products
- Disposal services for Lenovo assets
- Project management services
- Level I and II technical support
CompuCom provides both in-warranty and out-of-warranty repairs for Lenovo’s tablets, laptops, desktops, and option parts. Our in-warranty service includes units that are covered by extended warranty and/or OEM contracts.
CompuCom offers comprehensive skills, expertise and support services for Lenovo products, including the following:
- 38 ThinkVantage technology-certified engineers
- Technician availability onsite
- Technician availability for dispatch
- 7x24x365 coverage
- Help desk support
- Software and operating system support
- Install, move, add, and change services
- Warranty upgrades
- Parts availability onsite
- Asset disposal services, including official EPA certificates
- Data destruction (HIPAA/DOD)
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