The power of communications is one of the hallmarks of the age in which we live. In communications, we see increasing integration of voice and data, between recorded images and live transmission, between fixed and mobile locations. CompuCom Communication Management Services help communications directors and email/IM applications directors to reduce communications costs and drive workforce performance. Leveraging on-site and remote management centers outfitted with the latest management and monitoring tools and specialized systems, CompuCom communications specialists migrate older communications systems to all IP environments and then work to promote communications and collaboration – making communications more interactive and intelligent. These services combined with Identity Management, Network Management Services, and Applications Infrastructure Management can unlock the full potential of the organization or business.
A relatively new term in IT, Unified Communications seeks to integrate and build new paths of communications between the systems we use to communicate and collaborate. Email, interactive voice response, calendaring, online conferencing, instant messaging, and telephony are integrated to empower the ways people work and interact together. Through each successive release of applications, the lines of communication and functionality are blurring. From IM a user can send files, establish a video link, make a phone call, and establish a small conference. While the capabilities are vast, organizations need to carefully manage the design and management processes to assure they align to business needs and do not create the duplicate silos of yesteryear. CompuCom communications specialists integrate and manage the communications and collaboration capabilities of messaging, conferencing, calendaring, and telephony systems – making the workforce more interactive and intelligent.
Unified Communications requires a transition to IP Telephony migrating from older key and PBX systems to IP phones that ride on a single communications network. This is especially true as we see mobile phones that smartly use wireless LANs and digital cellular networks seamlessly. IP Telephony Management helps communications directors to reduce communications costs and drive workforce performance. Leveraging remote management centers outfitted with the latest management and monitoring tools and specialized systems, CompuCom communications specialists migrate older communications systems to all IP environments and manage the applications and systems that comprise intelligent handsets and communications servers.
If you have a large base of business clients or consumers it is likely that you are operating a customer support center. CompuCom in cooperation with our partner Cisco utilizes Cisco’s Contact Center Enterprise to establish the necessary fusion of telephony and other communications tools with important business systems like customer relationship management(CRM), trouble ticketing, custom business processes, shipping and ordering systems. CompuCom communications specialists establish and maintain interactive call centers integrating online and phone systems with business applications for ordering, shipping, service, and customer relationship management.
For more information about how CompuCom can assist with your communications requirements, contact an expert today by completing our
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