CompuCom Solutions and Concepts

As The Leading IT Outsourcing Specialist, CompuCom solutions focus on resolving your existing challenges and the new ones that are likely to arise tomorrow. Consumerization, a dynamic business environment and a wide array of new information services are changing the role of IT from being a technology-driven organization to become a process-driven agile organization. To this end, the infrastructure and the way it’s managed must change. Hence, our solutions focus on reinventing your infrastructure.

Integrated Infrastructure Management (IIM™) Solution
IIM breaks the rules by offering IT organizations like yours a complete life cycle outsourcing solution that creates more flexible, sustainable and efficient IT services that rapidly and safely capitalize on business patterns and technology innovation. IIM operationalizes ITIL^® processes through a next-generation service management platform and extends cross-functional processes across the often isolated technology organizations within IT. Sustained improvement is assured through the change definition and execution of a multi-generational transformation roadmap of both process and technology improvements. The results are game changing. Our early adopter clients are already experiencing a more cohesive delivery of IT services to their business units and realizing total cost of operation reductions in excess of 40 percent. Read more...

Infrastructure-as-a-Service (IaaS) Solution
Cash flows and capital budgets are a challenge during economic downturns. At the same time, the way employees and business units purchase and license technologies are changing. To optimize financial and operational resources, IT and common markets are evolving many traditional platforms to a services model. CompuCom’s IaaS Solution reduces heavy capital costs and provides you added flexibility by delivering subscriber service rates that fully integrate hardware, software, maintenance and management costs. The results are obvious, cash flows are immediately freed to improve business metrics or invest in other strategic initiatives. Read more...

Remote Infrastructure Management (RIM) Solution
For most IT organizations, sustaining the technical depth required to leverage the full benefits and features of every technology is daunting, if not impossible. IT procuring, integrating and sustaining best-in-class tools only increases difficulty. CompuCom’s Remote Infrastructure Management (RIM) Solution changes these dynamics by offering you leveraged access to specialists and tools for your environment in what many analysts today call knowledge process outsourcing (KPO). Basically your infrastructure stays where it is and CompuCom remotely monitors and manages your infrastructure based on ITIL  processes that address incidents, change requests, monitoring, and upgrades. Read more...