Consulting & Integration Services

CompuCom’s Consulting & Integration Services address four basic areas of integrated IT service management, including assessment, design, implementation, and training, to ensure that clients meet ISO 20000 and ISO 27001 requirements and satisfy ITIL, Six Sigma, Sarbanes Oxley, CobiT, HIPAA, and other mandates. We leverage our expertise in business service management to optimize the performance of internal IT departments and align IT with business. Our services are classified to complement the standards models, as follows:

• Assessment: By determining an IT organization’s maturity—in terms of vision, steering, culture, people, processes, and technology—we can establish a baseline and create a roadmap for improving service effectiveness and maturity. Our approach involves strategic planning at the enterprise level, while maintaining the flexibility to address immediate tactical requirements.
  
  
• Optimization: We deliver the desired environment via a continuous service improvement program, infusing our clients’ IT organizations with internationally recognized industry best practices that advance them on the maturity scale toward a managed and optimizing IT organization, as well as the alignment of IT with their businesses.
  
  
• Project Delivery Services: Our Professional Services team provides assessment, planning, design, testing, implementation and support for Integrated IT Infrastructure Management solutions. Our services address governance, leadership & strategy, systems & tools, organization and process.
  
  
• Training: We educate, mentor, and coach each client’s most valued resource—its people—to embrace, advocate, and implement the changes needed to align IT to business.

CompuCom helps reduce costs and speed the operation of our clients’ IT organizations to produce significant overall improved efficiencies. The professional consultants in our Service Solutions practice assemble the right solution set to enhance the effectiveness IT brings to each client’s organization, mitigating risk, ensuring compliance, improving quality and maximizing the value of the IT infrastructure to the business.

Contact a CompuCom Service Solutions expert to learn how CompuCom can help you maximize the value of your IT infrastructure by completing our Contact Us form.