CompuCom provides a comprehensive onsite and regional infrastructure for managing the lifecycle of IT assets distributed across our clients’ operations. From well-credentialed dedicated and dispatched technicians accessing a world class logistics system of authorized service centers and parts centers, we are able to provide install, move, add, and change (IMAC) services in combination with enhanced incident resolution capabilities. Further, when assets near the end of their cycle our disposition services offer clients a wide range of choices.
CompuCom’s IMAC solution combines an enterprise-level database with handheld data collection technology and a browser-based management console to efficiently manage IT asset information. Developed specifically to support IMAC projects, the system interfaces with leading asset management software applications such as Peregrine, Altiris, Remedy and Microsoft SMS to obtain a baseline of data to begin assessments and upload the data upon completion of the project.
The scope of services involved in installing, moving, adding, changing, and disposing of IT assets has expanded as technology has grown more complex. CompuCom provides reliable asset tracking updates and security/network checks, helping to keep our clients’ businesses up and running in the midst of continuous change and working quickly to minimize disruption. We provide customized, flexible, proven services, working to develop cost-effective asset disposition programs that manage assets throughout their life cycles, including asset disposition.
For more information on our IMAC solution you can download our PDF by
clicking here.CompuCom provides comprehensive incident resolution capabilities far superior to those provided by standard hardware maintenance programs and warranty agreements. Organizations need fast access to certified experts who resolve hardware and software issues promptly, with a minimum of downtime, so workers are returned to productivity cost-effectively. CompuCom’s highly qualified deskside support teams have the expertise to quickly resolve network, server, and other deskside problems, while ensuring that our clients’ IT environments are optimized for peak performance.
The Mobile workforce is a growing component of today’s businesses. IT managers are challenged with supporting the mobile workforces’ with consistent and convenient service while managing cost and service. CompuCom provides consistent and convenient flexibility for your end user’s IT assets. Premiere Service is our advanced exchange service that may include optional end user data migration services. Enhanced HW Only Service resolves both in-warranty and out-of-warranty IT assets. Expedited Service repairs the original unit and sends it back to end user without client-supplied inventory. Basic Service provides timely repair IT assets that are not critical to your day-to-day operation. These services can be mixed and applied as needed to match business needs.
Managing assets that have reached end of life can be a costly and time consuming activity for an IT organization. CompuCom understands the range of options that clients require and has developed comprehensive and secure Disposition Services to support the management of IT Asset end-of-life services. These services include: Lease Return, Resale, Employee Sale, Charitable Contribution, EPA Compliant Disposal/Recycling. CompuCom not only supports you in managing Disposition Services, but also understands the significance of the end-of-life tasks that need to be coordinated to protect corporate integrity and security.
Our flexible offerings enable clients to choose either dedicated resources or dispatched specialists on an as-needed basis. CompuCom’s field support specialists hold more than 60,000 certifications in IT disciplines, placing them among the most highly qualified experts in the industry to ensure that we continue to meet or exceed the ever-changing needs of the marketplace.
Contact a CompuCom Deskside Support expert today to learn more about how CompuCom can provide you with world-class deskside support services by completing our
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