CompuCom increases the overall efficiency of our clients’ procurement processes by offering a consistent, centralized method for purchasing hardware. We support our account executives with specialists, and leverage online transaction capabilities with volume to significantly reduce procurement and support costs—freeing our clients to focus on their own core business competencies.
By automating user requests, stock replenishment, order processing, and fulfillment management capabilities, CompuCom substantially reduces the process and turnaround time associated with equipment and service delivery. Our Client Assistance Center handles the following support functions:
- Presale audits of purchase orders for order placement accuracy and order entry
- Order management to proactively ensure requested time frames are met
- Forecasting development with clients and communicating with vendors to prioritize orders
- Product research, including product compatibility and technical information
- Sourcing and drop-ship requests
- New credit applications and reviews and updates of credit limits
- Verification of configuration accuracy prior to order processing
- Credit and re-billing requests
- Report requests for clients
- Return material authorizations
Contact a CompuCom hardware procurement expert for more information about how CompuCom can help you with your hardware procurement needs by completing our
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