Remote Infrastructure Management Services

CompuCom’s Remote Infrastructure Management (RIM) is a highly integrated, ITIL-based, process-driven approach of managing IT infrastructure components through the efficient and effective use of people, processes, and tools to deliver innovative services with exceptional quality.

Remote Infrastructure Management offers a single point of contact for integrated end-to-end solutions that can blend the benefits of onshore, nearshore and offshore capabilities to increase the effectiveness of your infrastructure and lower your overall IT costs. CompuCom’s Remote Infrastructure Management solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Our integrated, root cause analysis helps us to identify and automatically fix potential problems before performance is affected.

Some of the important capabilities and features of Remote Infrastructure Management Services are:

• “One Call” Resolution Process
• Proactive Monitoring
• Metrics-Driven Performance Management
• Client-Centric Escalation Procedures
• Proven Trouble Escalation and Resolution Procedures

Remote Infrastructure Management Services include:

Remote Network Services
These services are based on decades of experience in designing, implementing, monitoring and managing safe, reliable and efficient networks. Our clients, many of whom are leaders in their own industry, rely on us for day-to-day monitoring and management of their network infrastructure. CompuCom supports multi-vendor and multi-carrier network environments, enabling us to handle client requirements regardless of their technology choices – providing clients the freedom to adopt new and innovative solutions aligned with business needs. The portfolio of remote infrastructure management services focuses on the health, availability and performance of distributed LAN, WAN, and wireless infrastructures.

Remote Server Services
With our remote server services, all or part of your company’s server environment can be transferred to our remote operation centers for 24x7 performance and availability monitoring. CompuCom provides all aspects of server management including OS administration, back-up administration, incident and problem management, and patching. We offer a tiered-services structure with additional advanced monitoring capabilities, expanded reports such as trending and recommendations for performance improvements, and end-to-end problem resolution management.

Remote Database Services
Maintain database asset security, auditing, asset reliability and availability with CompuCom’s remote database services. Our services cover software and patch maintenance as well as management of all upgrade processes. CompuCom will conduct forecast requirements for additional processing and disk capacity in partnership with your specific needs. We perform a host of functions such as migrating database assets from one OS to another and consolidating and/or reallocating database assets to maximize efficiencies and investments, full backup and recovery, and monitoring and performance tuning. CompuCom ensures compliance with internal and external regulatory organizations while maintaining integrity of all personal data.

Remote End-User Services
With CompuCom’s remote end-user services, CompuCom provides user identification administration for on-boarding, password resets and termination of user credentials giving you the ability to respond faster to changing relationships while protecting your company’s confidential information from unauthorized users. Remote end-user services include identity administration, directory services, authentication, authorization and administering of single sign-on, federated identity, and user provisioning.

Remote Security Services
Today’s networked environments are more at risk and have more requirements placed on them than ever before. With the competing priorities to manage your IT organization, do you have time to manage the ever-changing, day-to-day world of security as well? CompuCom’s Security Services can help. Our capabilities covers the broad forms of risk that threaten operations, performance, and intellectual property and are tiered based upon client needs and in-house expertise. We offer 24x7 event management, immediate notification of detected security incidents or threats, customizable dashboards for our interactive security portal and detailed reporting.

Contact a CompuCom Remote Infrastructure Management expert today for more information about how CompuCom can help you with your IT services needs by completing our Contact Us form.