Overwhelmed by Service Alerts? Here’s a Solution

November 14, 2017 | Post by Bruce Tiff | 0 Comments

Alert Overload

If you’re an IT administrator and absolutely thrilled with the number of service alerts you get, you probably don’t need to read this post.

But if you’re like most IT administrators, you’d like a way to boil down this ocean of alerts to the most urgent and relevant to the Cisco devices in your network. With today’s massive increase in IT activities, including a more demanding security incident response and management process, it’s now more difficult than ever to consume all the service data being generated.    

To wit: Among IT pros at large enterprises, 74 percent regularly ignore some security alerts in order to prioritize investigations and manage their security team’s workload, according to a 2016 study by the Enterprise Strategy Group (ESG)

But ignoring alerts — and not just security alerts about unpatched networks, but Cisco-related device alerts and field notices as well — can come at a cost.

IT downtime costs North American businesses $700 billion annually, says a 2016 IHS Markit study. Furthermore, equipment failures and other equipment problems contribute nearly 40 percent of all reported downtime.

What to know about service alert management

So, what’s to be done about the soaring volumes of alerts?

A next-generation, proactive service to seriously consider is service alert management. It enables IT staffs to better cope with today’s increasingly data-driven network operations. 

With service alert management, an experienced provider can review, analyze and prioritize Cisco alerts for you — even ping you if you fail to respond to a high-priority alert. You get peace of mind and the time to work on other things. 

Here are some key features of service alert management:

1. Your alerts are compiled into regular, digestible reports. 

These reports include only the product and security alerts that apply to the Cisco devices in your network. No need to search through thousands of alerts to find the one that applies to you. Each report offers context and an in-depth analysis of how your network is impacted by an alert, so risks and threats can be detected and resolved early.

2. Device alerts may be accompanied by remediation steps from Cisco. 

For various hardware components showing a higher-than-normal rate of failure, helpful remediation steps from Cisco are included with each related alert in the reports. Knowing there’s a problem is good, but knowing how to fix it is even better.

3. You’ll get notified if you ignore something important.

Your provider will be even more proactive for security and device alerts that are categorized as a high priority. An incident case will be opened, and you will likely get a phone call. 

Your IT solutions provider can provide more information about service alert management as well as other proactive services that are part of next-generation intelligent care services. If your provider does not offer these services, you might consider finding one that does.

Does today’s volume of service alerts overwhelm you? How do you deal with them? We’d love to hear any feedback or stories from you. Please leave a comment.

The content and opinions posted on this blog and any corresponding comments are the personal opinions of the original authors, not those of CompuCom.

  • Bruce Tiff's picture

    Bruce Tiff

    Bruce Tiff is the Product Manager of Cloud Technology Services at CompuCom.

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