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IT Service Management

Our IIM framework creates strategies based on proven, cross-functional experiences

IT Tech in DataCenter



You have limited human and financial resources to meet the growing demands for new technological capabilities and business processes. And few can afford to reinvent the wheel. IT Service Management (ITSM) is a discipline for managing information technology systems that focuses on how users consume technologies rather than how developers create them. Those who embrace ITSM benefit from an evolving set of best practices documented in the Information Technology Infrastructure Library (ITIL®).

We’ve developed a practical approach to leveraging the value of ITSM through our Integrated Infrastructure Management (IIM™) framework. This framework has enabled us to create ITSM transformation plans and road maps that rapidly address the root causes of IT infrastructure challenges.

Rather than focusing separately on people, process, and technologies, the IIM framework creates governance strategies that are based on proven, cross-functional experiences. We believe this accelerates the decision making process and maps your IT initiatives to real business needs.

The IIM framework is recognized by leading industry analysts as a best-in-class model of ITIL and Six Sigma. Your IT organization will maximize business value through improved IT service delivery and let your workforce focus on what they do best.

Find out more about how CompuCom can assist you in reaching your IT maturity objectives through IT Service Management.

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