Practice, they say, makes perfect.
This is especially true when it comes to aligning IT with business objectives. Adopting and employing the processes in the Information Technology Infrastructure Library (ITIL®) can translate directly into substantial business gains for your organization and dramatically improve your ability to align technology investments with clear business objectives. Regardless of where you are on your path to IT maturity, CompuCom can enhance your ITIL-based strategies by:
- Evaluating and Refining Your Strategy – by mapping your business needs to your IT capabilities and assessing the current state of your governance, process, technologies, and culture.
- Supporting Your Initiatives – by leveraging our experience, relationships and methodologies to execute the full range of services. This can include buying and implementing new tools, designing custom processes, or integrating next-generation service management solutions such as ServiceNow.
- Improving Operations – by incorporating ITSM solutions into your overall service delivery contracts, including Service Desk, Technical Management, Operations, Service Catalog, and Problem Management.
The journey to ITIL Process Maturity is easier if you have a good guide, CompuCom can help lead your down the right path.