In the past, many IT executives were led to believe that they could solve any number of IT Service Management problems by simply implementing a new automated delivery or monitoring solution. And many IT departments did just that. Now, many find themselves supporting multiple disparate systems and asking a new question — how can I make all of them work together so I can save money and use my staff on more strategic or innovative projects?
Although we approach each client situation from a vendor-independent perspective, CompuCom is one of the leading solution providers for ServiceNow, a unique SaaS-based IT Service Management (“ITSM”) software tool set. CompuCom had been partnering with ServiceNow since 2006 to deliver cross-tower IT Service Management excellence to mid-market and F500 clients by leveraging ServiceNow’s tools and CompuCom’s IIM processes and framework on CompuCom’s proprietary multi-tenant platform.
Customers can either tailor their ServiceNow implementation with a customized deployment plan based on their processes — or select from application-specific packages, which focus on specific processes and applications, and take an iterative, modular approach to driving IT transformation across the business. Our trained, experienced professionals have deep product knowledge and real-world experience, and will help your enterprise resolve issues quickly and painlessly.
Here’s what our team offers you:
CompuCom GoLiveNow Accelerators Enhance ServiceNow Implementations of All Sizes
With our GoLiveNow accelerators, CompuCom has taken its award-winning processes and developed them into quick release implementations. This allows for rapid deployment of fully ITIL-compliant processes: Incident management, problem management, and change management. GoLiveNow accelerators will maximize your ROI.