When business executives need technology, they turn to the IT department. In many cases, they get a technical response that they don’t fully understand. And when asked what the service will cost, IT typically can’t provide a definitive answer.
A Service Catalog is a foundation for defining services and communicating with the business; it represents an essential element for ITIL® or any process-based IT transformation initiative.
CompuCom offers an on-line Service Request and Catalog solution that allows clients to order the technologies, services, and resources they need through a request catalog that is integrated with CompuCom’s service desk.
As an on-line point of service, the catalog offers 24x7 availability and access to CompuCom’s broad set of delivery and support capabilities. The catalog automates approval cycles and provides a graphical status update for complete transparency to requestors and approvers. The catalog can even be customized to create the look and feel that best fits the client’s needs.
CompuCom’s request and catalog solution includes:
Standard service catalog capabilities
Dedicated service catalog operations team that supports all aspects of the service catalog, including:
Packaged “per task” pricing
Incremental pricing models through which clients can request the following services
Our proven Integrated Infrastructure Management (IIM™) framework leverages ITIL best practices to deliver technology and process transformation and improvements in IT infrastructure maturity to support your business goals.
Learn how to make it simple for your business to order the technologies, services, and resources they need.