As high-speed Internet access and mobile devices become the norm, a new breed of end user is demanding an always-on, access-anywhere way of working. As a result, IT organizations are being challenged to provide access to, and support for, a broad range of new devices — and to assure an ideal end-user experience. They then need to integrate those devices into the infrastructure, while maintaining alignment with business objectives, and without compromising security. Finally, management is demanding greater visibility into the cost and ROI of shifting to this new model. And all of this must be achieved with budgets that are, at best, static, placing enormous pressure on IT organizations.
CompuCom® can help. Our Service Experience Management portfolio creates exceptional customer engagement and business value for clients by providing a reinvented, personalized service experience. We offer products and services that are easy-to-use, speed resolution time, improve end-user productivity and reduce overall support costs. Most important, we help you meet your end users’ ever-increasing technology demands to work anytime and anywhere.
Our Service Experience Management portfolio includes:
- Digital Engagement Solutions — Deliver a personalized portal offering with an “easy to choose, easy to use” experience that reinvents how your end users interact with their product, service, subscription and support services.
- Customer Care Solutions — Offer tailored end-user support services across multiple engagement channels for a consistent, exceptional customer experience.
- Global Service Model — Synchronize IT service delivery and gain the visibility you need to provide a more stabilized infrastructure that supports an elevated end-user experience and strategic business growth.