Retail Technology Support Services
CompuCom® StoreCare™ helps retailers prepare for the future by delivering simplified, personalized, consolidated and fully-managed technology support solutions like IT maintenance and monitoring, device life cycle management and account management that deliver a seamless customer experience 24/7/365. StoreCare improves technology availability and efficiencies, and delivers a turnkey IT solution for all store locations. This drives increased shopper engagement and overall business growth.
With StoreCare, you get:
- Personalized, anytime, anywhere, any device retail store support
- A retail service desk to deliver enterprise-class IT support
- Pre-emptive resolution through advanced analytics and automation
- Proactive and preventive maintenance to avoid downtime and failures to keep stores up and running
- Rapid technician dispatch and smart parts management
- Dedicated account management office for governance and oversight
Equipment Reliability and In-depth Experience
CompuCom deploys from initial site surveys to final install and provides wall-to-wall support. Once your stores are open, our StoreCare service maintains and improves your retail location IT infrastructure. Each of your stores is locally supported by our vast network of certified technicians.
Our retail team delivers decades of in-depth knowledge of point-of-sale (POS), cabling and communications and back-office devices. We offer lifecycle support of desktops, laptops, POS, mobility devices, managed print, networks and servers — and deliver wall-to-wall support for your mobile workforce and connected IoT devices.
Achieve More with StoreCare
- Gain a seamless customer experience 24/7/365
- Minimize service interruption
- Increase store sales
- Enjoy speed to market
- Accelerate ROI on technology investments
- Drive business growth