CompuCom is the only provider, among 21 vendors rated, to receive ratings in the top two in all three critical capabilities identified by Gartner: Service Desk, End-User Device and Digital Workplace
IT departments require a transformation platform to help them elevate end-user experiences and business outcomes.
Compucom's mobile app puts the service desk in the palm of your hand with five primary benefits: self-service options, simplicity, efficiency, productivity, and information. Watch this short introductory video to learn more.
CompuCom is pleased to have been positioned in the Leaders quadrant of Gartner’s® 2017 Magic Quadrant™ for Managed Workplace Services, in North America.
CompuCom delivers a broad range of end-user and data center services designed to meet the needs of the enterprise and the individual user as they conduct business using a variety of endpoint devices to provide mission-critical data in support of their clients.
CompuCom’s service professionals support more than 5 million users and nearly 7 million devices throughout North America today, including nearly 2 million users serviced through walk-up kiosks. The team uses advanced tools and automation solutions designed for rapid resolution and for delivering great client satisfaction and performance.
The Impact of 24/7 Service and Support with your Enterprise Mobility Suite
October 17, 2017 | Post by Steven Pike | 0 Comments
The story of a large event planning company shows how enterprises benefit from working with a single source solution provider with 24/7 support. In this case, the company needed support before, during, and after the deployment of hundreds of smartphones and tablets. The company also needed their solution provider to respond to an emergency request for devices without any delays. Here’s how the event unfolded.
Is Your Enterprise Network Disaster Proof?
October 16, 2017 | Post by Tony Brown | 0 Comments
Human error, ransomware, natural disaster, hardware failure … the list of potential threats to enterprise data is long and downright scary. These real threats can wreak havoc on businesses, and in severe cases force companies to shut their doors for good.
In his analysis of the acquisition, Forrester principal analyst Jay McBain notes that “Office Depot is taking a different approach from Staples and Best Buy...This is a full company pivot into IT services as opposed to an ancillary revenue and margin play...A combination of market breadth, depth, and proprietary intellectual capital could transform Office Depot into a powerhouse technology company with a unique omnichannel delivery model. Given the significant industry, structural, and financial headwinds, it will be interesting to watch.”
Jacqueline Renfrow writes that “The acquisition will allow Office Depot to start selling tech services to its business customers—a step in becoming a seller of business services and technology.”
Analysts Nitish Mittal and Bharath Reddy weigh in on the Office Depot deal, noting that while previous instances of retailers acquiring MSPs were not ultimately successful for a number of reasons, “most of CompuCom’s revenue comes from conventional project-based and procurement engagements. The customer experience point is important here. If Office Depot can make this model a de facto choice for customers looking for a better customer experience, this might just work.”
Austen Hufford writes that “Office Depot said the move represents a shift in the company’s strategy as the company wants to be a larger provider of business technology and services,” with CompuCom providing “remote and in-person IT services to businesses through its team of about 6,000 licensed technicians. “Technology is the office supply of the future,” Office Depot Chief Executive Gerry Smith said in a statement.”