IT departments are asked to do more with limited resources and struggle to keep up. How are they expected to support an “always on” work environment? The answer seems to lie in which enterprise mobility suite is chosen for those last-minute deployments.
Ahh, the world of an enterprise IT director.
You’ve got a lot on your plate. When your teams are not busy fixing bugs or rolling out new business applications, they do their best to manage the tickets raised by users.
Your team is also in charge of all temporary technology deployments.
Let’s imagine you attended an executive meeting the other day and had a chance to highlight the top three challenges that you expect the IT department to face in the coming two years:
- An increasing number of unexpected off-site deployments requiring IT support
- Custom requirements by each business unit during those implementations
- The ambiguity around how much data is required by employees while off-site
The CTO was very open to your situation and suggested you put a quick brief together about how the right set up of an enterprise mobility suite would take some pressure off your team. The best way to prepare such a brief is to begin by comparing a planned deployment with an unexpected one.
IT must coordinate everything. Device suppliers can provide and ship devices, carriers can set up mobile data. However, IT is the quarterback ensuring the right devices with the right plans are available, kitted and provisioned to meet enterprise users’ planned, recurring needs.
However, things get tricky with last-minute, short-term deployments. It is difficult to estimate data consumption – so a two-year contract with a set data plan is a financially unfit and unusable option.
Another concern is whether there is enough equipment that can quickly be configured and shipped. As a general practice, not many IT departments have the latest device in the quantity required to meet an urgent user’s (or department of users) request.
In order to take the pressure off the IT department to effectively coordinate and support a last-minute deployment, your best option is to have a flexible enterprise mobility suite. One from a single-source supplier that could manage the full device lifecycle, starting with sourcing, plan activation and application rollout within days. Business units would no longer be limited by the IT department’s resources and could work with an approved provider who specializes in short-term implementations.
Deployments and On-site Support
Your team has recurring deployments under control. The department has enough hardware available. Your standard data plans are fit for purpose as part of the contract you signed with the carrier. Your staff is familiar with the connectivity environment in all of your locations and are able to provide standard technical support.
Now let’s consider an example in which your marketing department organizes a three-day trade show hosting more than 150 businesses.
The marketing manager approached your IT department to help support this initiative. They “only” need connectivity and support for three days for a fraction of the number of users your department supports for the whole company each day! What is the problem? With an enterprise IT department responsible for supporting thousands of users each day, marketing can’t understand why their small event is such a challenge for IT to assist with.
What marketing, and any other department, doesn’t understand is why IT can’t be more supportive of business initiatives.
An enterprise mobility suite would be of great strategic value to IT in this situation. The single-source supplier can work directly with the marketing team without involving your IT staff. Marketing gets its event, you have confidence that all security and standard protocols will be managed correctly, and your IT staff can continue to work on the numerous project they already have scheduled to support.
You can count on a dedicated, single-source supplier to work out everything on-site and provide ongoing support during the event. Even at the end of the trade show, tear-down is taken care of. They deactivate data plans and deactivate the devices. This “white glove” service enables IT and the marketing team to focus on their main priorities.
IT departments have a lot on their plate to keep a modern enterprise mobile. Events typically planned well in advance are scheduled as a business-as-usual activity. But the real challenge comes with supporting unexpected deployments – whether new business or taking care of existing customers in an emergency situation – the solution needs to be flexible, secure and cost effective for the organization.
A single-source solution provider can help you take the pressure off your IT staff thanks to an end-to-end suite that includes hardware, data plans, device lifecycle management and full technical support during and after each implementation.
A Mobile Access Solution is the best option to keep your costs under control while tackling urgent deployments with the “no contract” enterprise mobility suite. How does your organization manage mobility to meet your end users’ needs? Leave a comment or question below.