According to Syntonic, 36 percent of companies have at least half of their employees using personal devices for work purposes. This shift in ownership, known as Bring Your Own Device, or BYOD, represents a dramatic change for enterprises that typically provided standardized, business-class devices to employees and managed them through strict policies and oversight tools. Many enterprises are also moving toward a corporate owned, personally enabled (COPE) model that lets end users use their company-owned devices for their own purposes. With so many different ownership models, today’s enterprise device landscape is far more complex and fluid than ever before.
But despite the added complexity, providing end users with the devices they need is a must for today’s business world, and enterprises must be able to adapt. The same survey found that 68 percent of employees spend at least four hours a week using their own smartphones for work, and many use business applications to get their work done. With these advantages, it’s no wonder that 59 percent of enterprises have developed a clear enterprise mobility management policy.
So how can resource-strapped IT teams manage such a complex environment? Imagine you’re a large enterprise struggling to balance the need for enterprise and network security with the need to give employees the tools they require to do their jobs. You could turn to a mobile access solutions partner to provide provisioning and configuration services for all mobile devices. Here’s how you would benefit from such a relationship.
The Challenges of Today’s IT Environment
The enterprise IT environment no longer just includes corporate-sanctioned PCs and desktops placed securely within the firewall and physical barriers of the office. As a result, you face challenges such as:
- A wider variety of devices, operating systems, software versions and carriers, mostly designed for consumer use.
- Multiple access points from various geographic locations and networks, from home networks to coffee shops and mobile data connections, each with different levels of security.
- Employees who are less willing to accept restrictions to their own personal devices.
- More opportunities for loss or theft of sensitive data.
How Proper Provisioning Helps Take Back Control
With no standardized policies or way to authenticate devices, the IT team would have little idea who was trying to access corporate information. IT would find it had less visibility into the network, and it would become a clear security vulnerability.
The solution would be to turn to an enterprise mobility management partner who could provide comprehensive provisioning services for any device. Provisioning, the process of verifying and attaching a certificate to identify the device, enables the IT department to verify that a device attempting to access the network is from an authorized user. Taking this process on yourself, a complex and time consuming task, is not necessarily the best use of resources.
To give end users a choice with their devices, a single-source solution provider partner can build an online portal where users may select the device, carrier and plan that best suits their needs with only a few clicks. Once the order was placed, the partner would source, kit and configure, and provision it with the proper policies and authentications. The device would then be shipped directly to employees.
One of the main concerns usually voiced by enterprises is turnaround time. If the process takes too long, employees will simply go out and purchase the device on their own, making it more difficult for the enterprise to get it set up properly. But with the right provider, devices can be delivered in less than 48 hours, far faster than your IT team would be able to do.
The End Result – A Secure Network and Satisfied Employees
The online portal is valuable to employees, who are able to select their preferred device and plans from a number of options. With the burden of managing everything off their shoulders, your IT team is now free to focus on more strategic initiatives. Access to the network is more controlled, employees have the tools to be more productive and IT resources are used more effectively. That’s how you can turn the challenge of managing multiple end-user devices into a big win.
Now that the technical side of your mobility strategy is working well, how about the finance side? Take this quiz to find out how you can save on your enterprise mobility costs. Feel free to ask a question or leave a comment below.