Why Testing Retail IT Systems Saves You Time and Money

May 30, 2017 | Post by Tom Alvey | 0 Comments

Customers go into stores expecting an easy and enjoyable experience. They want to be able to purchase a product without running into any issues. This is the promise that you made to them when installing new retail IT systems and technology into your stores. But when a problem does occur, you’ve broken that simple promise. It’s that serious.

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Rick Saia asks, “What does Christmas look like to a retailer when it's not December? Apparently, for nearly half of them, it assumes a vision of more self-checkout technology within the next year, according to solution provider giant CompuCom.” Saia quotes CompuCom’s Tom Alvey, who notes that customization and speed are key themes for retailers when it comes to the store of the future.

Marianne Wilson notes that self-checkout technology tops the list of items IT professionals would like to see in use over the next year, according to CompuCom’s poll.

Monica Melton reports on CompuCom’s retail tech poll, highlighting that self-checkout is at the top of the list of technologies respondents would most like see put to better use in the coming year. Melton points out that responses are in line with that of the average consumer: Two-thirds of internet users worldwide said they were frustrated with long lines at checkout counters, according to data from IT consultancy Capgemini.

4 Tips for Asset Disposition in Financial Services

May 25, 2017 | Post by Jeff Hickey | 0 Comments

From bank floors to boardrooms to the trading bullpens of Wall Street, technology is one of the key drivers of financial services. But what happens when that technology reaches the end of the line?

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According to a new survey from CompuCom, a majority of IT professionals surveyed (43 percent) are looking forward to the expansion of self-checkout technology in retail environments in the coming year.

How the Right Enterprise Mobility Suite Can Help Configure 100s of Devices in Days

May 24, 2017 | Post by Tim McCulley | 0 Comments

An enterprise IT department faced the challenge of configuring hundreds of devices and kitting them to withstand the rigors of a demanding environment. This was a difficult task for a small IT team whose main responsibility was to keep the stores, networks and IT infrastructure up and running. It was clear the IT department did not have the internal resources or required knowledge for a deployment of this size. So they turned to a single-source solution provider for their enterprise mobility suite.

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How a Self-service Knowledge Base Empowers Today’s Workers

May 22, 2017 | Post by Kim Crean | 0 Comments

Self-service knowledge bases are the future of independent IT problem solving. Placing the power of resolving technical issues into the users’ hands reduces agent-assisted service desk tickets, lowers costs and streamlines the upgrading, migrating and moving processes.

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Overpaying for data? Use our ROI calculator to see how much money you can save by moving to a flexible mobile access solution.

 

A recent blog post from CompuCom Mobility Consulting Senior Specialist Tim McCulley was featured in a round-up of posts on current issues surrounding mobile technology “that can give you insight into your customers’ needs and concerns.” McCulley’s post, “Enterprise Mobile Solutions – A Better Way to Procure Business Value, Not Just Devices,” focuses on the importance of understanding the fundamental business problem in order to put the right technology in place to help solve it.

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