The Modern Service Management Equation: ITIL + Advanced Analytics = Continual Service Improvement
February 14, 2017 | Post by Sally Shane | 2 Comments
To gain a competitive edge, many companies have abandoned the old-school, IT-by-individual-technologies service desk model in favor of IT Infrastructure Library (ITIL) practices, which offer a more holistic and flexible way of providing service desk services to their employees.
CompuCom announced the company has been positioned in the Leaders quadrant of Gartner's® recently released Magic Quadrant® for Managed Workplace Services, North America (formerly End-User Outsourcing Services).
Far More than Just a New Website – How Large Retailers are Taking a Strategic Approach to Retail IT
February 09, 2017 | Post by Jennifer Brooks | 0 Comments
As customer behavior continues to evolve, retailers are starting to make considerable upgrades to their retail IT and their digital shopping experience. But what’s truly interesting is what they are doing behind the scenes to make these new digital strategies possible.
Four Financial Pitfalls of Enterprise Mobility
February 07, 2017 | Post by Tim McCulley | 0 Comments
Step into the world of a CFO in a large company and analyze the inefficiencies of long-term contracts and the struggle to measure actual mobile data consumption. How would you tackle the financial pitfalls of enterprise mobility management?
Leveraging end-user personas to reduce IT waste and optimize employee productivity
Rapidly Scale for Growth – Use a Managed Service Desk Provider
January 31, 2017 | Post by Jill Randolph | 0 Comments
Three key considerations to look for when evaluating a managed service desk provider
According to a new survey from CompuCom, nearly half of IT professionals surveyed (47 percent) believe that cloud security is the most important technology for their organization in the coming year, over Internet of Things (IoT), data analytics, third-party software support and robotics process automation (RPA).
IT Under Pressure? An Enterprise Mobility Suite Spells Relief
January 26, 2017 | Post by Steven Pike | 0 Comments
Last-minute mobile deployments are tricky. You can’t estimate how much data your workers will require and likely don’t have enough ready-to-deploy equipment in-house. How do you tackle all those challenges?
View the pre-recorded webinar with Frost & Sullivan. Cybersecurity leaders like you asked questions of a Frost & Sullivan analyst, who provided his perspective on how to elevate your organization's risk management capabilities.