A Photo Spread of CompuCom’s Solution Café.
Get In the Zone
Best practices IT walk-up service centers feature zones for comprehensive service and support
A greeter welcomes users, identifies their needs and connects them with the right technician. The greeter is trained to perform screening to ensure the fastest, most complete solution is delivered to the end user. For after-hours service, users access a kiosk to schedule an appointment or enter a service request.
Technicians provide hardware fixes, refreshes and upgrades. Depending on the request, they can deliver services while the user waits. They can also share best practices to avoid unnecessary service requests in the future.
Smart lockers allow users to drop off and pick up devices after hours.
Users can relax or use shared workstations while equipment is serviced. This zone lends the walk-up center a consumer feel while rebranding IT as customer-centric.
Product / Demo Zone
Users “test drive” company-sanctioned devices and apps. This zone can be stocked with equipment employees can sign out while their devices are serviced.
The IT department shows users which devices and apps the company supports, how to manage their devices on their own and how to use technology to do their jobs better.
Smart vending machines offer peripherals like flash drives and cables.