Contents

Customer Experience Trends Transforming IT Support

Developments in customer experience for consumers have implications for IT support.

How IT Support Impacts the Customer Experience

A better IT experience for your end users can mean a better brand experience for your customers. Here’s how.

End-user Analytics for Improved Performance

IT departments monitor servers and endpoints. Why not users, as well? End-user analytics can help your entire organization perform better.

End-User Personas: Driving Business Results

Personas help IT deliver the right technology to the right end users. They also help IT and the business align better to achieve strategic goals.

Social Media Comes to the Enterprise

Enterprise social media can transform collaboration and work. Here’s how to make it effective in your organization.

Customer Experience: More Than Outerwear

A retail leader shores up customer service through rapid point-of-sale rollout.

Six Steps to Optimizing the Customer Experience

How to make sure your customers get consistent, superior service.

MyStore — Powered by CompuCom

A comprehensive IT solution for launching or refreshing retail stores.

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