Managed Network Services

SmartNOC: Monitoring & Reporting, Incident & Fault Management, Configuration & Change Management

Introducing SmartNOCTM

Network managers are being stretched to the breaking point as they struggle to address the challenges created by expanding Bring Your Own Device (BYOD) policies, wireless LAN upgrades and the integration of multi-function devices into the corporate network.

However, tightening IT budgets can make it difficult to accommodate the need to support increasing numbers and types of devices, stay current with the latest technological enhancements, and make sure that increased bandwidth requirements are met. This incomplete coverage can disrupt your business access to critical applications and widens the door to cyberattacks.

The CompuCom SmartNOC solution provides the solution to handle the increased workload and network upkeep to refocus their staff and budget on more strategic needs. We make it easy to find the right level of support for your network.

Managed Network Services

Our Bundled Services Offer Even More Value

CompuCom SmartNOC offers clients the convenience and ease of network support with three tiers of our most popular managed network service packages that deliver enterprise level quality service with low prices. These bundles range from the essentials for running a secure network to mission critical, always-on workloads in high processing networks.  

The SmartNOC solution is just one component in the full IT service offering. In addition to our server, storage and security management services, CompuCom also offers Deskside Support, Field Support and Service Desk capabilities that greatly enhance your management and user experience needs. Our extensive portfolio of services offers a holistic view of the IT environment, to identify network problems faster and more accurately.

Key Features

SmartNOC
Lite

SmartNOC
 

SmartNOC
Plus

  24x7 Active Network Monitoring and Event Management      
  Auto Incident Record Creation      
  Fault Isolation and Event Triage      
  Incident Management for circuit-related Incidents      
  Maintenance of key network topology, operational procedure and notification / escalation rules documentation      
  ITIL-Based Process Methodology      
  Integrated ITSM Framework and Tools
  • Auto-Discovery of Devices and Device Relationships
  • Automated Event Correlation
  • Automated Root Cause Analysis and Impacted Device Identification
  • Automated Incident Routing and Escalation to Resolver Groups
     
  Comprehensive Reporting via Web Portal      
  Structured ITSM Framework and Tools      
  Low Risk, Structured Transition Process      
  Incident Management for device-related Incidents      
  Reactive Software and Configuration repair by Remote Access      
  Coordination and Oversight of Hardware Repairs      
  Network Performance Reporting      
  Change and Release Management (device configuration, software updates, patches)      

SmartNOC Lite

Key Features

  24x7 Active Network Monitoring and Event Management  
  Auto Incident Record Creation  
  Fault Isolation and Event Triage  
  Incident Management for circuit-related Incidents  
  Maintenance of key network topology, operational procedure and notification / escalation rules documentation  
  ITIL-Based Process Methodology  
  Integrated ITSM Framework and Tools
  • Auto-Discovery of Devices and Device Relationships
  • Automated Event Correlation
  • Automated Root Cause Analysis and Impacted Device Identification
  • Automated Incident Routing and Escalation to Resolver Groups
 
  Comprehensive Reporting via Web Portal  
  Structured ITSM Framework and Tools  
  Low Risk, Structured Transition Process  
  Incident Management for device-related Incidents  
  Reactive Software and Configuration repair by Remote Access  
  Coordination and Oversight of Hardware Repairs  
  Network Performance Reporting  
  Change and Release Management (device configuration, software updates, patches)  

SmartNOC

Key Features

  24x7 Active Network Monitoring and Event Management  
  Auto Incident Record Creation  
  Fault Isolation and Event Triage  
  Incident Management for circuit-related Incidents  
  Maintenance of key network topology, operational procedure and notification / escalation rules documentation  
  ITIL-Based Process Methodology  
  Integrated ITSM Framework and Tools
  • Auto-Discovery of Devices and Device Relationships
  • Automated Event Correlation
  • Automated Root Cause Analysis and Impacted Device Identification
  • Automated Incident Routing and Escalation to Resolver Groups
 
  Comprehensive Reporting via Web Portal  
  Structured ITSM Framework and Tools  
  Low Risk, Structured Transition Process  
  Incident Management for device-related Incidents  
  Reactive Software and Configuration repair by Remote Access  
  Coordination and Oversight of Hardware Repairs  
  Network Performance Reporting  
  Change and Release Management (device configuration, software updates, patches)  

SmartNOC Plus

Key Features

  24x7 Active Network Monitoring and Event Management  
  Auto Incident Record Creation  
  Fault Isolation and Event Triage  
  Incident Management for circuit-related Incidents  
  Maintenance of key network topology, operational procedure and notification / escalation rules documentation  
  ITIL-Based Process Methodology  
  Integrated ITSM Framework and Tools
  • Auto-Discovery of Devices and Device Relationships
  • Automated Event Correlation
  • Automated Root Cause Analysis and Impacted Device Identification
  • Automated Incident Routing and Escalation to Resolver Groups
 
  Comprehensive Reporting via Web Portal  
  Structured ITSM Framework and Tools  
  Low Risk, Structured Transition Process  
  Incident Management for device-related Incidents  
  Reactive Software and Configuration repair by Remote Access  
  Coordination and Oversight of Hardware Repairs  
  Network Performance Reporting  
  Change and Release Management (device configuration, software updates, patches)  
24x7 Network Monitoring and Management

Quality results from Our Quality NOC

With SmartNOC, CompuCom delivers the people, processes and tools necessary to monitor and manage your full network 24/7 —  including wide area networks (WANs), local area networks (LANs), wireless LANs (WLANs) and network circuits. You can depend on us to provide the near real-time feedback you need to keep your network functioning and your users happy.

Our SmartNOC service provides:

  • A 24/7 Network Operations Center that takes immediate action to resolve network issues, regardless of the source of the problem

  • Consolidated multi-platform service solutions

Related Content

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