A Focus on End Users, Not Devices
Hybrid Support Services
Our Hybrid Support Services integrate services such as desk-side break/fix support, remote support and Walk-Up Services into one offering. End users can start at the venue of their choice — e.g. over the phone or in-person at a CompuCom Solution Café® — and then be migrated smoothly to another channel for a seamless support experience.
With Hybrid Support Services, we always leverage the most appropriate resources to deliver superior end-user support and efficient transactions. That means delivering resources with the right skills at the most cost-effective price. And when on-site assistance is required, we assign staff from the closest possible proximity to speed resolution.
The growing number of connected devices and software licenses on the market can make procurement a time-consuming, confusing and costly process. At CompuCom, we apply our deep OEM and product knowledge to help you select devices and collect quotes. In addition, we leverage our OEM relationships and buying power so you can make purchases at competitive prices. And because CompuCom offers the full life cycle of IT services, we can support all devices you buy from cradle and grave.
By using a one-stop shop for procurement, you can also consolidate purchases for volume, report trends and metrics, and streamline your configuration to build an IT environment that meets your unique business requirements.