North American Retailer Rings Up Stronger Cybersecurity

The retailer turned to CompuCom to manage not just cybersecurity but its entire IT environment. CompuCom protects the company’s business assets and helps deliver a superior customer experience through robust and reliable cybersecurity services.

Overview

This North American retailer is a leader in sales of fashionable apparel and accessories, with product lines for adults and children. Serving more than 3.5 million customers a year, it maintains a strong presence in both brick-and-mortar and e-commerce channels.

Challenge

As part of its goal to deliver an industry-leading customer experience, the company strives to maintain a secure, trusted network environment that protects its customers’ personal and financial data. In particular, it needed to strengthen the security of Wi-Fi network access provided to both customers and employees at its retail locations. Among other factors, that meant strict network controls to prevent access to dangerous websites, the ability to monitor attempts to access such websites, and fast access to information that would help remediate network breaches resulting from rogue wireless usage.

Solution

The retailer turned to CompuCom to manage not just cybersecurity but its entire IT environment. CompuCom protects the company’s business assets and helps deliver a superior customer experience through robust and reliable cybersecurity services. In particular, our Security Information and Event Management (SIEM) as a Service offering monitors its IT infrastructure and, in the event of unusual activities, either takes automated action or alerts security staff.

SIEM as a Service provides the company with ongoing custom reports on the health of its IT environment. Details include password resets and anomalous behaviors that could indicate a security incident. The managed services offering also delivers near-real-time notifications when potential breaches have occurred, and recommends best-practices approaches to remediation.

CompuCom designed, implemented and manages network security that helps the retailer comply with the Payment Card Industry Data Security Standard (PCI-DSS). Cybersecurity policy, strong access controls, vulnerability management and regular network testing and monitoring further contribute to a strong security posture.

Outcome

SIEM as a Service provides this retail leader with comprehensive, 24/7 cybersecurity support. It helps the company not only achieve security compliance but also maintain its position as a trusted brand. The retailer can maintain safe wireless access for customers and employees, complete with continual network monitoring, minimizing the risk of network breaches. Improved incident response times have resulted in faster and lower-cost remediation, extending peace of mind to the company and its customers.

Client Name: 
North American Retailer
Services Provided: 
Measurable Results:
  • Comprehensive, 24/7 cybersecurity monitoring that minimizes the risk of network breaches.
  • Strong network security that contributes to compliance with PCI-DSS requirements.
  • Improved incident response times that have resulted in faster, lower-cost remediation.
  • Safe wireless access for customers and employees.
  • Greater ability to maintain a reputation as a trusted brand.
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