Research Firm Evaluates CompuCom on Completeness of Vision and Ability to Execute
DALLAS — April 5, 2011— CompuCom Systems, Inc., the leading IT outsourcing specialist, has been positioned by Gartner, Inc. in the “Leaders” quadrant of the 2011 Magic Quadrant for Help Desk Outsourcing, North America.* The report positions Help Desk service providers based on ability to execute and completeness of vision.
The report found that more than 85 percent of the client organizations interviewed for the study used the same provider for desktop and help desk support. This increased from the previous years because end-user computing virtualization and cloud computing are driving clients to consider more portions of each IT tower (help desk and desktop as examples) as well as multiple IT towers to be delivered by a single provider.
“Our Integrated Infrastructure Management solution delivers significant business value through a tight integration of processes and automation tools that consistently delivers industry-leading service quality while driving down costs,” said Michael Keogh, vice president and general manager of CompuCom Integrated Shared Services. “The ITIL® service desk is a focal point for the end-user experience and a gateway to maturing IT infrastructure operations for more strategic contribution to business value.”
The Magic Quadrant positions providers based on ability to execute, which includes service offering, sales execution and pricing, marketing execution, customer experience, operations, market responsiveness and track record, and overall viability when evaluating ability to execute. Completeness of vision is evaluated based on service offering strategy, business model, market understanding, sales strategy, vertical market strategy and geographical strategy, with direct feedback from extensive interviews with the provider's clients.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About CompuCom Systems, Inc.
CompuCom is recognized as the leading IT outsourcing specialist for incorporating international standards, real world experience, and ITIL best practices. The company is listed among leaders in service desk, managed desktop, managed security, data center, remote infrastructure management, and hosted virtual desktop services markets. CompuCom’s flagship IIM™ solution and framework helps organizations reduce operating and capital expense, drive alignment of IT services to business plans, and improve the value contribution of innovative technologies and processes. To learn more, visit www.CompuCom.com.
*Gartner “2011 Magic Quadrant for Help Desk Outsourcing, North America,” by William Maurer, Bryan Britz, Helen Huntley, and David Edward Ackerman, March 29, 2011.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
# # #
CompuCom Systems, Inc.
As a seemingly endless line of new technologies is introduced into the workplace, managing end-user satisfaction becomes a priority for today’s IT executives. One option for organizations like yours is to outsource your end-user computing services. As you explore your outsourcing options, here are some questions to keep in mind.
Improperly managed, many outsourced processes can end up frozen in time. The snapshot of a process can fail to keep up with the demands of end-users whose needs are constantly evolving. The ramifications can be disastrous:
You needn’t worry with well-executed outsourcing initiatives managed by partners with proven experience in meeting the needs of end-users. CompuCom’s recognized ability to elevate end-user satisfaction and productivity — while holding the line on costs — explains why we have been positioned by Gartner in the “Leaders” quadrant of the analyst firm’s Magic Quadrants for Help Desk and Desktop Outsourcing, North America. Our Integrated Infrastructure Management (IIM™) framework allows your organization to integrate processes and automation tools. You see tangible results:
To learn more, contact us today and talk to one of our subject matter experts.
In today’s complex IT environment, there’s nothing simple about delivering a quality end-user computing experience. You need high levels of technical performance and end-user productivity, and you need to address the:
Our End-User Computing services leverage our Integrated Infrastructure Management (IIM™) framework to deliver technology and process transformation and improvements in IT infrastructure maturity to support your business goals. We conducted thousands of end-user assessments with Fortune 1000 and middle market organizations and this data was used to build our IIM framework so that you can rapidly:
We will assess the current state of your end-user computing environment, identify what is available now and what is needed for the future. We’ll develop a strategy and a roadmap tailored to your unique business and technology needs and deliver quantifiable business benefits in a rapid, lock-step manner.
Let's work together to design and implement an end-user computing strategy for your organization.