A growing number of organizations are implementing new Unified Communications and Collaboration (UCC) strategies to provide advanced connectivity and collaboration tools throughout the enterprise. If you’re one of them, have you asked - - Where do I start and how will I maintain this new environment?
The options fall into three categories:
Your strategy should be to foster collaboration, streamline business processes, and enhance productivity across the enterprise. An effective Unified Communications and Collaboration strategy does that and integrates Internet Protocol (IP) Telephony with established and emerging communications like instant messaging, mobile devices, and videoconferencing.
As a building block to a unified communication strategy, CompuCom’s managed IP telephony services provide the foundation to support voice, data or video interactions on a common infrastructure. These services focus on the critical components within a typical IP based telephony infrastructure, namely call processing, voicemail and voice/media gateways by providing monitoring, event and incident identification and resolution as well as proactive management to ensure voice system uptime and availability. These services also create a logical entry point for enterprises to migrate away from legacy and private branch exchange (“PBX”) systems to IP systems.
As a vendor-neutral provider of telecommunications, networking infrastructure, application services, software and hardware, CompuCom is able to offer the best solutions for each client by taking into consideration best-of-breed offerings and the client’s existing infrastructure. In addition, we leverage our Integrated Infrastructure Management (IIM™) framework to make sure that your enterprise’s strategy continues to improve and deliver:
For an initial assessment of your requirements, contact us today.
Communication and collaboration tools foster interaction among employees, clients and business partners. However, it is not easy to strategically connect tools and devices to the network; and do it in a way that supports critical business objectives.
Our Unified Communications and Collaboration (UCC) advisory services leverage our Integrated Infrastructure Management (IIM™) framework to deliver technology and process transformation and improvements in IT infrastructure maturity to support your business goals. If you want to effectively deploy, manage, and measure your communications investments, we can:
The IIM framework plays a critical role in how we integrate UCC capabilities and tools with existing network environments that include:
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