Key Trends Shaping How Clients and Service Providers Deliver Data Center Managed Services
DALLAS — September 18, 2012— CompuCom Systems, Inc., the leading IT outsourcing specialist, has been positioned by Gartner, Inc. in the “Challengers” quadrant of the 2012 Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America.* The report examines 20 providers’ abilities to deliver data center outsourcing and infrastructure utility services and their vision for the future of these services.
The Gartner report stated that “major forces are shaping the worldwide IT outsourcing market. They are affecting North American organizations' DC requirements and the way external service providers design, offer and deliver DC solutions and services. In North America, increasing volumes of storage, high-density computing technologies at a time of rising energy costs and environmental concerns, and a need to consolidate for efficiency and security highlight the physical limitations of existing DCs.”
“We are proud to be positioned as a Challenger in the report,” stated Michael Keogh, senior vice president, infrastructure strategy and design, for CompuCom. “As traditional server, storage, and network services converge, clients are looking for the most cost-effective way to blend their legacy world with the new world of cloud computing. CompuCom’s approach provides flexible options for efficiently migrating and managing data center workloads,” added Keogh.
The rigorous and multi-dimensional Magic Quadrant process evaluates and positions providers based on ability to execute and completeness of vision. It relies heavily on interviews with the provider’s clients.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About CompuCom Systems, Inc.
CompuCom is recognized as the leading IT outsourcing specialist for incorporating international standards, real world experience, and ITIL best practices. The company is listed among leaders in service desk, managed desktop, managed security, data center, remote infrastructure management, and hosted virtual desktop services markets. CompuCom’s flagship IIM™ solution and framework helps organizations reduce operating and capital expense, drive alignment of IT services to business plans, and improve the value contribution of innovative technologies and processes. To learn more, visit www.CompuCom.com.
*Gartner “2012 Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America,” by William Maurer, David Edward Ackerman, Bryan Britz, August 29, 2012.
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Media Contact
CompuCom Systems, Inc.
Marilyn Nelson
+1 281-996-1551
Marilyn.Nelson@CompuCom.com
Clients Want to Simplify Cloud-Enabled Environments
DALLAS, Texas—August 22, 2012— CompuCom Systems, Inc., the leading IT outsourcing specialist, has formed a strategic relationship with BMC Software (NASDAQ: BMC) to deliver the business benefits of cloud computing and accelerate the speed with which a client can realize its value.
The cloud is not just an IT strategy; it is a business strategy. Organizations have many things to consider as they contemplate migrating applications and services from traditional data center environments to a cloud delivery model. CompuCom’s 25-year history of building intimacy with clients while maintaining technical excellence was the catalyst to incorporate BMC’s industry-leading orchestration and automation platform into the company’s innovative IT Service Management model.
As cloud adoption grows from initial implementations to broad business use, BMC Cloud Lifecycle Management (CLM) can shoulder the burden of legacy and virtual production workloads. To facilitate a complete cloud service lifecycle, BMC presents end-users with a straightforward “shopping cart” portal and provisions complete, configurable applications. The result is a cloud where everything is intelligently placed and governed according to policies within the environment. Integrated seamlessly with BMC Cloud Operations Management, BMC CLM ensures the cloud is both built for strength and operated for efficiency and service quality.
“CompuCom’s commitment to integrate across the enterprise combined with BMC’s Cloud Lifecycle Management allows us to deliver a complete, mature solution resulting in accurate chargeback, self-service provisioning, dynamic workload reallocation, and bursting to public cloud environments,” stated John Conner, senior vice president, ITO service and cloud sales for CompuCom.
“We believe the strong credentials and cultural fit of our two organizations will bring significant benefits to clients who want to change the way they do the business of IT,” said Ed Anderson, CompuCom’s chief strategy officer.
Kia Behnia, BMC’s chief technology officer, said: “As customers move to migrate business applications and services to a cloud delivery model, it is critically important to stay focused on the business imperatives and not ‘get lost’ in the IT. Working together, BMC and CompuCom will increase the strategic business value of cloud computing and the speed with which customers can achieve it.”
About CompuCom Systems, Inc.
CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it’s all about them. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded around the world for our balance of industry-leading tools, a pragmatic approach to best practices, and our highly skilled workforce. We are the perfect alternative to address the revolutionary IT transformations facing you today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit www.CompuCom.com.
Business Runs on IT. IT Runs on BMC Software.
Business runs better when IT runs at its best. That's why more than 20,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.
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| Media Contact CompuCom Systems, Inc. Marilyn Nelson +1 281-996-1551 Marilyn.Nelson@CompuCom.com | Media Contact BMC Software Tara Hanney +1 713-918-2745 tara_hanney@bmc.com | |
Company Recognized as Having Highest Level of Expertise in Developing and Delivering Managed Services
DALLAS, Texas—August 2, 2012— CompuCom Systems, Inc. announced today it has achieved the Cisco® Master Managed Services Certification. This certification recognizes CompuCom’s investment in the ITIL® processes, practices and tools necessary to provide high-quality managed services worldwide.
“This prestigious certification enables CompuCom to deliver additional business value through our Intelligent Care offering,” stated Michael P. Nolan, Vice President, IT Provisioning Services for CompuCom. “Intelligent Care is a CompuCom-delivered Cisco support program with an active network monitoring component that allows us greater visibility into a client’s environment enabling pro-active support,” added Nolan.
As a Cisco Master Managed Services Certified Partner, CompuCom has demonstrated the ability to deliver sophisticated solutions, met stringent requirements that reflect a depth of capabilities, and undergone an independent audit by an objective third-party auditor. CompuCom was also required to offer at least two managed services using the resources and procedures necessary to deploy, manage and support Cisco solutions.
“CompuCom’s investment in the Cisco Master Managed Services Certification ranks it among an elite group of channel partners with the resources to deploy, manage and support services for multiple technologies,” said Edison Peres, senior vice president of worldwide channels at Cisco.
CompuCom offers “white label” network operation services to Cisco partners, reflecting the ability to support partner-to-partner collaboration in the deployment of Cisco based managed services.
In addition, CompuCom has achieved Cisco Powered managed services designations in Cisco Powered Managed Data Center, Cisco Powered Managed Security and Cisco Powered Managed Unified Communications.
About CompuCom Systems, Inc.
CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it’s all about them. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded around the world for our balance of industry-leading tools, a pragmatic approach to best practices, and our highly skilled workforce. We are the perfect alternative to address the revolutionary IT transformations facing you today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit www.CompuCom.com.
Cisco, the Cisco logo, Cisco Systems and Cisco TelePresence are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
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Media Contact
CompuCom Systems, Inc.
Marilyn Nelson
+1 281-996-1551
Marilyn.Nelson@CompuCom.com
Leading Technology Research Firm Evaluates CompuCom on Completeness of Vision and Ability to Execute
DALLAS — July 31, 2012— CompuCom Systems, Inc., the leading IT outsourcing specialist, has been positioned by Gartner, Inc. in the “Leaders” quadrant in both analyst reports, “Magic Quadrant for Desktop Outsourcing Services, North America, 2012”* and “Magic Quadrant for Help Desk Outsourcing, North America, 2012.”** The two reports position service providers based on their ability to execute and their completeness of vision.
“We create solutions that give customers the flexibility and power to grow their businesses and do more in their daily operations through a cost-effective, optimized infrastructure environment,” said Jim Dixon, CEO of CompuCom. “We believe our leadership positioning in these two Magic Quadrants reaffirms our strategy and approach to providing customers with outstanding service quality and business value in end-user computing.”
The Magic Quadrant positions providers based on ability to execute, which includes service offering, sales execution and pricing, marketing execution, customer experience, operations, market responsiveness and track record, and overall viability when evaluating ability to execute. Completeness of vision is evaluated based on service offering strategy, business model, market understanding, sales strategy, vertical market strategy and geographical strategy, with direct feedback from extensive interviews with the provider's clients.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About CompuCom Systems, Inc.
CompuCom is recognized as the leading IT outsourcing specialist for incorporating international standards, real world experience, and ITIL best practices. The company is listed among leaders in service desk, managed desktop, managed security, data center, remote infrastructure management, and hosted virtual desktop services markets. CompuCom’s flagship IIM™ solution and framework helps organizations reduce operating and capital expense, drive alignment of IT services to business plans, and improve the value contribution of innovative technologies and processes. To learn more, visit www.CompuCom.com.
*Gartner “2012 Magic Quadrant for Desktop Outsourcing Services, North America” by David Edward Ackerman, Helen Huntley, Bryan Britz and William Maurer, July 24, 2012.
**Gartner “2012 Magic Quadrant for Help Desk Outsourcing, North America” by Helen Huntley, David Edward Ackerman, Bryan Britz and William Maurer, July 24, 2012.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
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Media Contact
CompuCom Systems, Inc.
Marilyn Nelson
+1 281-996-1551
Marilyn.Nelson@CompuCom.com
Award recognizes entrepreneurial excellence in the Master Entrepreneur category
DALLAS, TX, July 24, 2012 – Ernst & Young LLP has announced that Jim Dixon, Chief Executive Officer for CompuCom Systems, Inc., the leading IT outsourcing specialist, received the Ernst & Young Entrepreneur Of The Year® 2012 Award in the Master Entrepreneur category in Southwest Area North. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. Jim Dixon was selected by an independent panel of judges, and the award was presented at a special gala on June 23, 2012 at the Hyatt Regency Dallas hotel in Dallas, Texas.
“It is an honor to be recognized in this category and alongside the high caliber entrepreneurs in this year’s group of finalists,” said Jim Dixon. “CompuCom’s success as an IT outsourcing company is directly related to the hard work, dedication and commitment to excellence of each and every associate in our organization,” added Dixon.
Now in its 26th year, the Ernst & Young Entrepreneur Of The Year Program has honored the inspirational leadership of such entrepreneurs as Jeff Bezos of Amazon.com, Michael Dell of Dell Inc., Herb Kelleher of Southwest Airlines, Larry Page and Sergey Brin of Google, Richard Schulze of Best Buy, Andrew Mason of Groupon, Mindy Grossman of HSN, Inc., Reid Hoffman and Jeff Weiner of LinkedIn, and many more.
As a Southwest Area North award winner, Mr. Dixon is now eligible for consideration for the National Entrepreneur Of The Year 2012 Award. Award winners in several national categories, as well as the National Entrepreneur Of The Year Overall Award winner, will be announced at the annual awards gala in Palm Springs, California, on November 17, 2012. The awards are the culminating event of the Ernst & Young Strategic Growth Forum®, the nation’s most prestigious gathering of high-growth, market-leading companies.
About CompuCom Systems, Inc.
CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it’s all about them. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded around the world for our balance of industry-leading tools, a pragmatic approach to best practices, and our highly skilled workforce. We are the perfect alternative to address the revolutionary IT transformations facing you today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit www.CompuCom.com.
About Ernst & Young Entrepreneur Of The Year®
Ernst & Young Entrepreneur Of The Year is the world’s most prestigious business award for entrepreneurs. The unique award makes a difference through the way it encourages entrepreneurial activity among those with potential, and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global award of its kind, Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses, recognizing them through regional, national and global awards programs in more than 140 cities in more than 50 countries.
About Ernst & Young
Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 152,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.
Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit www.ey.com.
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Media Contact
CompuCom Systems, Inc.
Marilyn Nelson
+1 281-996-1551
Marilyn.Nelson@CompuCom.com
