The big difference between a traditional service desk and a CompuCom service desk is where the focus is. Is it on the devices supported or on the end-users who are more likely to be using more than one device? Through extensive experience, we have seen that the user-centric service desk delivers the best results for our clients. User-centric means a seamless service experience across multiple channels. A personalized experience based on the end-user’s global and local communities and persona. Agents certified for your environment know your end-users identity, history and preferences.
- End-users can engage and interface with us through our ClientLink® Portal.
- They can get live help from agents accessing their system remotely and using a knowledge base created for your organization’s environment.
- They can get help right at their desk.
- We can add walk-up services to your service desk, giving your end-users a true consumer experience.
We integrate your IT support organizations into a coordinated end-to-end service management process to optimize performance and cost efficiency. A common database of service and configuration knowledge enables us to effectively manage every incident, problem, service request, change and release.
Can we really do all this?
Analysts have long recognized CompuCom as a leader in ability to execute service.
Can we do it cost-effectively working as an extension of your IT staff?
How else can we achieve a 97% client retention rate and high marks for client satisfaction while handling more than 8 million events per year? These are end-to-end support services that deliver seamless support experiences, improved end-user satisfaction and measurable business results.