"A good plan violently executed now is better than a perfect plan executed next week." – George S. Patton
What is your role at CompuCom?
In November 2016, I was appointed CompuCom's CEO, responsible for providing global leadership and operational excellence to advance our company's mission and strategy. Along with CompuCom's leadership team, we are shaping and accelerating a strategy that enables CompuCom to deliver "best-in-breed" IT services and solutions to our clients. Prior to that, I was EVP and president of CompuCom's End-User Enablement (EUE) business unit and the president of Tech-Zone. The EUE vision is to standardize and simplify end-user IT support, empowering our clients to have greater transparency and predictability than ever before from their IT services. The Tech-Zone team continues to build out our Tech-Zone service locations to serve our small- to medium-sized business clients with convenient walk-up IT services.
What are some fun facts about you?
In addition to English, I speak Hebrew and can get by in Arabic and Portuguese. I like to make an effort to communicate with others in their native language, when possible. I have worked and lived in eight countries and have almost four million flight miles under my belt. I also used to be a nationally ranked marksman and served as a Team Commander in the Israeli Defense Forces.
What are some key achievements at CompuCom?
We’ve rapidly established the new End-User Enablement business with a reinvigorated focus on operational efficacy, taking our customer service levels to new, highest levels with our First-time Fix increasing by over 30 percent and our parts inventory reduced by 50 percent. We developed the Tech-Zone service center concept – taking it from the drawing board to pilot stores to prime time. Our on-site, walk-up Solution Cafés continue to expand at client sites – more than 60 of these are the driving force for ensuring convenient IT support and client satisfaction for our enterprise clients and their end users. We also created a new catalog management function, a process flow that begins with our portfolio team deciding which solutions to take to market, based on comprehensive research and development.
What motivates you at work?
I have a passion for innovating, building new things and seeing the end result. It can be challenging to stay ahead of the market in defining new IT solutions, but I thrive on addressing market changes with services and knowledge that meet our clients’ needs before others get there.
Why did you choose CompuCom?
CompuCom offers several competitive advantages, but one stands out above all others: I’m most impressed with the dedication, skill and professionalism of our associates. Our teams are passionate about always going “above and beyond” to support our clients, and they truly take pride in their accomplishments. I am proud to be part of the only IT services company in North America with nationwide coverage provided by highly qualified associates, which has the best and most sophisticated staging and configuration capabilities by far.
What is the best part of working at CompuCom?
Again, hands down, the best part of working here is our associates. We have such a strong group of folks who care so much about our clients and our business, plus we have an innovative portfolio of offerings. That gives us a strong future.