Meeting all of these challenges requires modernization efforts that drive digital transformation initiatives, which lower costs, free up resources and drive new revenue opportunities. But you can't modernize your infrastructure with digital transformation until you are able to free yourself and your teams from “keep the lights on” initiatives.
For example, by leveraging the automation that comes from implementing Managed Workplace Services, technology managers, VPs and SVPs, unlock the capabilities that lead to meaningful modernization efforts. IT managers, directors, VPs and SVPs can also take the following three positive steps to accelerate modernization efforts, and help their beleaguered CIOs:
1. Run your IT department like a business
Chief Digital Officer of CompuCom Justin Mennen recently said that it is no longer an option for IT to just maintain operations. “They [Directors, VPs and SVPs] need to understand that CIOs must to run their IT departments like a business; where they optimize their budgets to determine where they can realize efficiency and decrease run costs, so that they can increase their focus on innovation and digital transformation.”
Mennen believes that as IT departments modernize, they can start to shift the IT costs to innovation and transformation, “driving new capabilities for their organizations.”
2. Remove complexity
By 2020, Gartner estimates that 80 percent of certain modernization efforts will fail due to complexity. One key to solving for successful modernization is to remove manual processes within an organization.
By upgrading legacy technology and automating processes, businesses can free up their workforce and drive productivity for their employers. They can then reduce costs and eliminate redundant systems in a manner that better rationalizes their portfolios.
Also, focusing on removing manual touch points, helps organizations essentially determine where to orchestrate solutions, drive robotic process automation or business process automation, and eliminate identified, manual tasks.
3. Don’t go it alone
As IT leaders look to modernize within their departments, it’s important to understand the challenges. For example, Gartner acknowledges that modernization efforts pose unique challenges to enterprises. Modernizing requires “a wide range of competencies related to both modern technologies (cloud, platform-based architectures, analytics and mobile enablement, for example) as well as legacy technologies (mainframe, client server and PowerBuilder, for example), along with the tools, processes and automation to efficiently adapt applications.”
If you add to this the need for additional skills from business consulting, change management, enterprise architecture and intelligent automation fields, it’s clear why organizations need help. With the right guidance from a managed services provider, businesses can create an assessment to decide how to begin, and what areas can be quickly modernized before tackling the larger issues.
When IT leaders are not focused on daily keep-the-light-on activities, they can refocus on user experience. By moving to modern technology solutions, organizations can focus more on user experience - designing systems for productivity while reducing costs and rationalizing legacy portfolios.