Change is a constant in business. Every organization is bound to go through a period of transformation at some point, and a great number of leaders agree that achieving digital transformation is critical to the success of their organizations. However, achieving a successful shift is much easier said than done. Businesses that are able to embrace change and adapt to their new environment will survive and thrive.
With the introduction of any change, leaders can expect to different forms of resistance from employees. Human beings are creatures of habit, and — as such — sudden changes can induce fear and uncertainty. This creates a challenge when you have to undergo a huge organizational shift as the support of your employees is crucial in ensuring the success of your initiatives. Forcing change requires great and effort and often produces less than expected results. You need to implement programs and explore new ways of encouraging adoption. So, how do you get your employees on board?
There are four pillars that are fundamental in supporting your organizational shift.
- The first involves clearly communicating to your employees the reasons why you are switching to a new way of working and painting the picture of what the future will look like once the organization has made the change. Where CEOs have shared their vision for digital transformation, 93 percent of their employees felt that their decision was the right thing for the organization. Without a destination, employees will craft multiple new destinations or cling to the old.
- The second pillar relies on technology. Technology in the workplace is a key enabler in transforming organizations, and done right will prove instrumental in helping lead employee change. Target friction in work processes as employees continually cite the clunkiness of internal processes and systems.
- The third is for the executive team to lead by example. Executives need to prove to employees the value of the new technology and provide leadership by using it.
- The fourth is to consider using incentives or gamification. Many companies are using some level of gamification or contest to reward and identify change agents in the organization.
Learning at any time and place
The reality is that most employees today conduct their work in a digital workplace. Gone are the days when work was solely confined to your desktop computer at the office. Many professionals today work remotely on their laptops, tablets as well as their mobile phones.
This is possible due to the increasing interconnectivity of devices and the rise of cloud computing. It has never been this easy to reach your entire organization at once, allowing you to quickly share and spread your vision with your employees, no matter where they are located. By providing training materials that are accessible 24/7 on multiple devices, and incentives such as gamification, you reduce the barrier to learning by giving your employees with training materials that they can easily access whenever they want to.
Technology has brought teams closer than ever. Instead of always having to rely on emails which often pile up and go unopened, office collaboration software, such as Google Hangouts, allow you to reach your team instantly. The rise of social media also makes it easier to connect and share ideas with you team in real-time.
Global teams are now possible because of the digital workplace, promoting professionals from various geographies to collaborate seamlessly on solving business problems and driving innovation. They also reduce the need for meetings, which is crucial as it is reported that 15 percent of an organization’s total time is spent on attending and preparing for meetings.
Taking advantage of technology in the workplace to drive change
Technological advances have altered the expectations that employees have of the nature of their jobs. Mobile applications as well as cloud computing have paved the way for telecommuting as well as the BYOD (Bring Your Own Device) phenomenon. With the average person having access to 4.7 devices, it becomes unrealistic to expect to drive change without the help of technology.
How is the digital workplace driving change at your company?