The workplace today is completely different from what it was less than a decade ago. It is now wherever employees are. Barriers to seamless collaboration have been lifted, melting away geographical differences and time zones to allow companies to tap into the expertise of talent that is spread out across the globe.
The rise of the digital workplace has promoted employee engagement and productivity. Employees complete their work wherever they are, on their own terms. By giving end users the best technology to do their jobs, companies have experienced bottom-line savings by as much as 30 percent. As a result of the digital workplace, your talent pool is no longer limited to those who live near your offices. But ensuring you are providing your remote end users with the support they need is challenging.
Invest in the Technology Your Teams Need
Technology is a key pillar in supporting your digital workplace. Organizations that implement enterprise social media tools internally experience a 20 percent increase in employee satisfaction. Employees are able to benefit from the ability to quickly and easily communicate and collaborate with their peers without having to rely on emails that often pile up and remain unread for days.
Boosting communication and collaboration are enterprise social networks – such as Slack and Yammer – that provide the ability to communicate with other team members in a matter of seconds. This trend is expected to grow with some studies estimating that there will be 639 million paid users of enterprise social networks by 2020. Employees today prefer newer communication tools, such as instant messaging, compared to traditional tools like e-mail or team workspaces.
Video Conferencing tools – such as Cisco Spark, GoToMeeting and Skype – have broken down the need to have in-person meetings, so people from all corners of the globe are able to collaborate and share ideas.
Workplace storage and collaboration tools – such as OneDrive, Google Drive, and Dropbox – now allow remote workers to edit and collaborate documents with their peers in real-time. In order to support your remote end users, you need to have a good understanding of the tasks that are required of their jobs in order to identify which technologies will propel them to success.
Provide Your End Users with Flexibility
This is crucial in attracting and retaining talent. 64 percent of employees would choose a lower-paying job if they could work outside of an office setting. Consider offering your end users options in terms of the tools that they can use in their day to day work. Give them tools with which they will be comfortable to boost their productivity, rather than having them waste valuable cycles learning new ways of doing things.
You could also consider allowing your end users to bring their own devices. A Bring Your Own Device (BYOD) policy can result in cost savings from having to buy large orders of new hardware. It can also lead to higher employee satisfaction rates, as your end users are able to use the devices with which they’re most comfortable. However, you need to be careful and ensure that you consider security, provisioning, and enterprise device management to ensure the protection of your company’s sensitive data.
Feedback, Feedback, FEEDBACK!
It has been found that 65 percent of employees value frequent feedback. This is especially true for employees who are working remotely and do not frequently interact with the rest of their team and management. Consider investing in feedback software that will allow you to periodically send out surveys so that you can know what tools and processes are working for your remote employees and which ones are not.
The Digital Workplace Is Anywhere You Want It To Be!
With so much technology available to end users, work is no longer confined to the physical office. This changes the role of technology departments to provide the tools and capabilities required by end users to work productively, effectively, and securely from any location. Supporting remote workers gives you access to a larger talent pool, reduces costs and increases satisfaction. Making it a reality means embracing the idea of the digital workplace being anywhere your end users want it to be.
Looking to improve your digital workplace to attract top talent? Get started with a Digital Workplace Assessment.