For many organizations, Managed Workplace Services just make sense to reduce costs, reduce your IT workload, and improve services for your employees.
Do more with less. That's the seemingly impossible challenge for IT teams expected to support an ever-wider range of advanced technology, devices, and services - and take on the latest security challenges - all with shrinking budgets.
Traditional IT support has gone from a single desktop device on one network to today’s “omni-user” contributing from anywhere at any time through multiple mobile devices. You have to be flexible. Research shows that companies with workplace mobility programs generate bottom-line savings of as much as 30 percent.
So how do you do it? How do you get the tech you need and avoid red ink at the same time?
You don’t need to hire IT workers who are experts on all the technologies and devices required to put you at the maximum level of efficiency and competitiveness when you can add a Managed Service Provider (MSP) to your team at a lower cost than doing it all internally.
Managed Service Providers offer a wide range of products from automation to Service Desk support, but let's narrow that down to just Device as a Service (DaaS) to get a sense of what the potential cost savings are - keeping in mind end-user costs usually include the operation, lease, maintenance, and depreciation of hardware, software, occupancy, and support personnel.
IDC found that 21 percent of typical IT budgets go to devices, and that's increasing as users demand a wider range of options. The same research found that overall device costs can be cut by up to 25 percent by going to a DaaS model.
DaaS means more exact budgeting because costs are written into a contract. The flexibility to scale the number of devices you want up or down based on workforce size changes can also be negotiated in.
Other DaaS benefits
And there are other reasons to use an MSP besides a direct cost comparison. Outsourcing means faster device refreshes and adoption of new technology by about six months over owning devices. Older devices mean slowness and downtime. They're also more vulnerable to security threats.
Device as a Service reduces your IT team's workload around device procurement and maintenance so they can spend more time on strategic goals. IDC found IT teams spend 14 percent of their overall time dealing with devices, but can be cut by an average of 40 percent with DaaS.
DaaS agreements come with top-level 24/7 support which often significantly improves end-user satisfaction.
Save across a wide range of IT functions
Device as a Service is just one of the ways an MSP can save you money. Managed Workplace Services (MWS) also include onsite services like tech support, field service technicians, service desk, self-healing technology, solution cafes, digital lockers, and managed print services. In its 2018 Magic Quadrant for Managed Workplace Services, Gartner says "increasingly, organizations recognize that next-generation MWS are crucial to increase staff engagement, drive productivity and enable digital benefits."
For many organizations, MWS just makes sense to reduce costs, reduce your IT workload, and improve service to your employees.