How Important is it to be Vendor Agnostic, Really?


Being vendor agnostic – or vendor neutral as we prefer to call it – gets the right technology to the right end-user. That makes for happy workers, better efficiency, and boosts your bottom line. Doing it right requires a partner that is familiar with all of the technology available in the industry.

According to Gartner, “vendor-neutral describes a state in which no one vendor can control the definition, revision, or distribution of a specification.” There is no shortage of technology on the market. You can get a laptop from Dell®, Lenovo®, HP® or Apple®. But let’s say, for instance, that you supply your graphic designer with a Dell as opposed to an iMac® because that was all you were allowed to purchase. That could negatively affect your workers’ productivity and prevent you from attracting and retaining top talent in the future.

It goes far beyond getting the correct technology for workers. Vendor neutrality benefits companies as a whole.

A One-Stop-Shop for Unlimited Options

As in the previous example, your graphic design team might need iMacs to properly complete their work, whereas your sales team might need Samsung tablets and mobile phones. But what if your IT department requires certain specifications that are only be available through Dell?

If you are not working with a vendor neutral provider, you’ll likely find yourself purchasing products from Apple, Lenovo and Dell separately, dealing with multiple sales people, struggling to maintain the provisioning and maintenance processes with each company, all while juggling multiple warranties.

A vendor neutral provider is your single source for provisioning, updating, and retiring all of your devices, regardless of the brand. They can perform those tasks thanks to their broad knowledge of all available devices that are applicable to your company’s specific needs. Furthermore, if your provider has a Device as a Service (DaaS) program, you have one less thing to worry about as they will take care of the entire lifecycle for every device.

Staying Relevant with the Best Technology

Being vendor neutral means you get the best technology for your associates because you are working with a provider who understands the pros and cons of all the devices available, no matter the brand, and can provide guidance and expertise on the best choice for your company's personas.

Not only will your provider know the best technology, but they will also recognize your company’s preferences and existing infrastructure, making sure that each worker gets exactly what they need.

Furthermore, since all of your technology is coming from a single source, it is better integrated and will interface with other provided technology, leading to greater overall productivity.

Increasing Productivity by Eliminating Excess Work

The last thing anyone in your company needs is more work. Everyone is already busy with a myriad of tasks, so procuring and configuring technology ends up being an extra headache. Pair it down to the one step of creating personas throughout your company and then let a vendor neutral provider do the rest.

Vendor neutrality, when paired with DaaS, takes care of the entire product lifecycle for you – thus increasing the productivity of your associates.

Companies are focused on growth and don’t have the time or budget to worry about sourcing equipment from multiple vendors or vendor-specific providers. A vendor agnostic provider is thus very important for companies that have an urgent need for the best technology available.

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The content and opinions posted on this blog and any corresponding comments are the personal opinions of the original authors, not those of CompuCom.

  • Steven Pike's picture

    Steven Pike

    Vice President, Professional Services & Sales Enablement

    Steve Pike is Vice President of Professional Services & Sales Enablement and owns the design and implementation of the company's mobility portfolio of services.

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