Overcoming Hurdles to DaaS


Steps to Sell Device as a Service Internally

Are you considering Device as a Service (DaaS) and worried about resistance from within your organization? Here's how to explain why DaaS is a win-win for everyone so you can overcome those hurdles.

IT Anxiety Leads to Resistance

There are many reasons why IT teams can be leery of moving to a DaaS provider. Chief among them are loss of control and often anxiety over job security. However, using a Managed Services Provider (MSP) doesn't have to mean either. Control issues and concerns about software, support, and security should be part of the up-front discussion with the MSP, and the relationship should be viewed as a partnership - not adversarial. On the job front, by handing the day-to-day management and maintenance of equipment to a third party, IT departments can shift their focus to strategic projects around digital transformation - which is more challenging and interesting work.

Vendor Accountability

In the DaaS model, the incentive to keep things running smoothly falls on the vendor. Less IT team time is spent on device procurement and setup, and the risk of hardware failures are minimized through detailed device tracking.

Another key advantage is organizations can quickly add equipment when needed without going through a lengthy capital expenditure approval process. For companies, buying equipment can be a pricey capital expenditure that may lead to workers using technology that is obsolete long before its planned replacement.

They can also scale down quickly if the equipment is no longer needed. By moving the cost to the operating expense side of the ledger with DaaS, you get the latest equipment with much greater procurement and replacement flexibility - all at a predictable, stable monthly cost.

Improved Security

DaaS also brings an extra layer of security protection. From malware to phishing attempts, the bad guys are constantly trying to do you harm. Blocking attacks on business networks and devices has only gotten harder as digital workplaces increasingly want the flexibility of bring-your-own device, mobile technology, and a variety of brand/operating systems to choose from. It's a challenge for internal IT teams to keep abreast of the latest threats, and it means they can no longer always rely on networks of traditional PCs safely guarded behind the company’s firewall. In its annual 2018 CyberSecurity Report, Cisco found that mobile devices are the hardest to defend. A DaaS provider offers constant monitoring so it can step in if an end-user device becomes infected or there are other security problems.

Happy employees

How much money do you think your organization loses thanks to slow and outdated equipment? How many employees leave because they're frustrated with the tech they're given to use? As more millennials enter the workforce, a recent study shows the majority say that technology would influence whether they would accept a new job, and nearly half claim poor tech would make them quit. Younger workers want the latest in laptops and smartphones.

However, with more brand choices and the flexibility that comes with DaaS, employees get the latest technology they want, when they want it, and it's tailored exactly to their needs. Plus, giving IT support and service to a third-party vendor is also likely to provide a better employee user experience. Tech support becomes proactive with real-time device performance monitoring instead of reactive when something fails.

It's about the bottom line

So why DaaS? The latest technology can be a game-changer for most businesses and improves productivity. With DaaS, you get the right equipment to the right employees when they need it, and at the right price.

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The content and opinions posted on this blog and any corresponding comments are the personal opinions of the original authors, not those of CompuCom.

  • Carlos Soto's picture

    Carlos Soto

    Director of Content and Product Marketing

    Carlos Soto is the Director of Content and Product Marketing at CompuCom with a passion for communicating the value associated with the transformation of an innovative tool, service or technology to foster its adoption.

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