Winning organizations will achieve their goals through new partnerships and leveraging modernization in basic areas like infrastructure, security, and collaboration.
The current expectation for CIOs and IT departments to be innovators who bring new business opportunities to the table has dramatically expanded their roles from traditional support to digital transformation leaders. That need to be at the forefront of strategic business planning means less time for the legacy tasks that were once their primary responsibility. Successful organizations will achieve both goals through new partnerships and leveraging modernization in basic areas like infrastructure, security, and collaboration.
Future of Infrastructure
Just like a solid rock foundation is needed for a building to stand the test of time, a solid IT infrastructure is critical in order to erect your digital transformation. New security realities and emerging technologies like Predictive Analytics and IoT require a robust infrastructure. In its 2019 State of IT report, Spiceworks found that the need to upgrade outdated IT infrastructure will be the biggest driver of IT budget increases next year. Companies will continue to achieve cost savings through a shift to cloud-based infrastructure. In fact, Gartner says 28 percent of spending within key enterprise IT markets is expected to shift to the cloud by 2022, up from 19 percent in 2018. System infrastructure spending is predicted to increase, jumping from 11 percent this year to 22 percent in 2022.
The pressure to focus on strategic business outcomes means IT leaders will continue to benefit from outsourcing non-competitive infrastructure functions to Managed Service Providers. Products such as Device as a Service meet the demand of today's "omni-users" and the ever-widening number of ways they expect to be able to contribute. New Device as a Service offerings now include coveted Apple products.
Future of Security Modernization
Another area where spending is expected to increase is security. Gartner says worldwide investment in information security products and services is forecasted to grow 8.7 percent to a total of $124 billion in 2019. The same study indicates that privacy concerns including access management and data loss prevention are a major factor.
The Internet of Things (IoT) also brings its own set of security concerns. New research from the Kaspersky Lab shows malware designed specifically for IoT devices grew three-fold in the first half of 2018.
Cisco predicts there will be more than 50 billion internet-connected devices in use by 2020, and that the industry will be turning over trillions in profit annually. Experts also anticipate artificial intelligence and automation will be key to rooting out the threat potential of so many IoT devices.
With all the new and ever-changing threats to combat, IT leaders are teaming up with experts at Managed Security Service Providers to make sure vigorous defenses are in place including SOC as a Service.
Future of collaboration
The modernizing of collaboration techniques within organizations is critical in order to drive inventive business solutions and satisfy the needs of younger workers used to functioning in highly collaborative environments with a variety of devices and channels.
And it's collaboration that will drive successful digital transformation. Instead of dropping products and services on organizations without surety they'll be successful, there's been a wholesale shift in development techniques that seek to fully understand the needs of the end-user before the first prototypes are even built.
Using Design Thinking, teams take the empathy they've gained in workshops and interviews to brainstorm creative solutions, build their prototypes, and then test them with the end-user to get the feedback they need for a successful product. Using an Innovation Roadmap is another way to define priorities and chart a path to completion.
The need for better collaboration is driving building and workspace design to incorporate more productive spaces and IoT.
For example, CompuCom's new corporate headquarters in Fort Mill, South Carolina is a next-generation digital building. It uses building automation, IoT, and Power-over-Ethernet (PoE) to drive down construction and operating costs while offering tailored collaboration spaces that integrate with employee devices.
Modernize the Basics, Be Prepared for the Future
The shifting demands on CIOs and IT as a whole is a time of stress, but it's also an exciting time where CIOs are more relevant to the health and success of the entire organization.
Leading CIOs know modernization is key. Now is the time to consider where organizations are headed, and to prioritize which issues to tackle first in order to outclass the competition.