What is Device as a Service?

March 13, 2018 | Post by Steven Pike | 1 Comments

Look around any office and you’ll be struck by the wide range of computing devices in use. A younger, more mobile workforce is demanding the latest in laptops, tablets, and smartphones. Most users work and collaborate on multiple devices.

Managing this ever-growing lineup of devices is a big challenge for resource-constrained technology departments. 

A recent survey found that providing proper support for hardware and software was one of the technology department’s top-three challenges, and that device management accounted for 14 percent of a technology team’s time.

Much of this lifecycle management — such as staging, updating, inventory management, and disposal — is highly administrative, and prevents technology departments from focusing on more strategic initiatives.

A new model for procuring and managing enterprise devices, Device as a Service (DaaS), promises some relief. According to CIO Magazine, DaaS will “unburden technology departments with lower, more predictable costs, access to the latest technology, and increased security.

What is Device as a Service?

DaaS combines hardware leasing and end-to-end lifecycle services into a single, per-device, monthly contract. It includes full asset management, managed services, and a range of technology refresh options. Under the DaaS model, enterprises scale the number of devices up or down to meet the demands of the business, and refresh technology over time and based on employees’ requirements.

DaaS versus Leasing

Purchasing hardware limits your ability to upgrade as equipment ages, sometimes stranding you with obsolete technology. 

Traditional leasing also has limits, starting with complexity — a standard leasing transaction means engaging a hardware provider, a technology services company, and a leasing agent. The process doesn't end once the devices are in the hands of your employees. In a leasing model, your IT department still has to track assets from multiple vendors, generate reports from disparate systems, and ensure timely return in order to avoid end-of-term penalties and buy-out fees.

With DaaS, your provider manages all of those interactions, bundling everything into a single contact. Leasing typically provides only hardware, with no services. With DaaS, you choose from a range of asset maintenance, configuration, support and refresh options covering the entire solution lifecycle.

Help for technology departments and savings for finance

DaaS employs automation and analytics to shift the burden of device lifecycle management from technology departments to the DaaS provider. Detailed reporting provides real-time information on the location, profile, and condition of every device. As a result, your technology department knows what needs to be upgraded and when, eliminating performance and productivity issues associated with older devices.

DaaS also makes it easy to standardize hardware and software configurations, and DaaS allows for the rapid deployment of new or replacement technology.

A full range of deployment, maintenance, and support options available across the entire solution lifecycle means that technology departments chooses the options that best meet their requirements and best complement their own capabilities.

While DaaS looks like a winner for technology departments, finance organizations may also see compelling benefits. IDC reports that purchasing hardware consumes almost a quarter of corporate technology budgets. Enterprises stand to save significant revenue when hardware and lifecycle services are bundled together.

The DaaS model also allows companies to free-up cash that would have otherwise been earmarked for the upfront and out-of-pocket expenses of the traditional, one-time purchase model. 

DaaS also eliminates time-consuming negotiations and bulk hardware purchases, allowing companies to update and replace hardware when necessary. 

A single, monthly contract reduces complexity and provides finance organizations with greater cost predictability. Finally, the per-device nature of the contract, combined with detailed reporting, allows the technology cost to be allocated to a specific business unit or project — a major advantage for both a finance department and the subsequent finance company.

Manage your business, not your devices

Business units (BUs) are less concerned with the complexities of supporting technology and more about making sure their teams have the right devices and support.

It’s all about speed — with DaaS in place, BUs will see new devices deployed quickly and seamlessly, with minimal interruptions during upgrades or refreshes.

BUs also have a keen focus on cost control and will appreciate the ability to flex their device counts up or down based on seasonal or project resource requirements, while accruing the associated cost savings. 

Put the power where it belongs — with your users

Technology is a key competitive differentiator, but only if you can put it into the hands of your users. Businesses know it, and employees know it too. Almost two out of three potential job candidates say that technology would have a bearing on whether they accepted or passed on a new job, and 26% said that poor workplace technology would likely make them quit their job.

DaaS frees up your technology department while ensuring your team has the right technology in hand to get the job done — all with an eye to the bottom line.

The content and opinions posted on this blog and any corresponding comments are the personal opinions of the original authors, not those of CompuCom.

  • Steven Pike's picture

    Steven Pike

    Steve Pike is Vice President of Professional Services & Sales Enablement and owns the design and implementation of the company's mobility portfolio of services.


Seriously? Did I actually read "A younger, more mobile workforce is demanding the latest in laptops, tablets, and smartphones."? The seasoned and older workforce also demands the latest and greatest because it allows us to work faster, be more efficient and more productive as we lie in wait for the zombie apocalypse.

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