Who to Choose for IT Asset Disposition

September 21, 2017 | Post by Tim McCulley | 0 Comments

How One Company Benefited from Enterprise Mobility Management Services

Device Disposition Customer Story

End users require the latest and greatest technology in order to get their jobs done. IT departments are increasingly required to work within various ownership models to make sure they have access to the tools they need. 

As technology evolves, what was once top of the line quickly becomes obsolete, and for many enterprises, this means constantly adapting and providing new equipment, software and applications. 

But when you enable new hardware as part of your enterprise mobility solution, you also need to decide how to dispose of the old hardware, and protect the data that’s on it, all within state and federal regulations. 

Instead of allowing end users to just throw them away or give them to their kids, one large financial services company wanted to handle this scenario differently. When thinking about their IT asset disposition (ITAD) strategy, they had to meet three main requirements:

  • The devices needed to be disposed of in a sustainable and environmentally friendly manner
  • The value of the previous devices needed to be recouped and reinvested into new equipment
  • The sensitive information on the devices needed to be properly backed up and securely destroyed

Here’s how they did it.

Keeping E-Waste Out of Landfills

It’s estimated that more than 20 million tons of e-waste is produced each year, and that over 60 percent of this ends up in landfills where toxic materials can seep into the ground. Being environmentally conscious, the financial services company wanted a solution that kept this waste out of landfills and safely disposed of any hazardous materials, such as lead, mercury, and cadmium. They also needed to comply with all local, state, and federal regulatory requirements. 

They chose a single source solution provider that was able to work with a large network of downstream supply chain partners who effectively recycled or disposed of everything, ensuring they didn’t contribute to the growing problem of e-waste. 

Reinvesting Proceeds into New Equipment

Just because the devices are no longer being used does not mean they should just be thrown away. In fact, many of the metals in smartphones and other mobile devices are highly valuable, and this value can be recouped to offset the cost of new equipment. In this case, the partner company was able to recover a credit of around $85 per device. Spread over the hundreds of smartphones that were being replaced, this amounted into a significant savings for the company.
Through this, they were able to purchase the latest equipment that best met their business requirements. This provided a better end user experience while remaining within the company’s hardware budget requirements.  

Maintaining the Security of Sensitive Information

Like many industries, the financial services company had to comply with state and federal regulations along with very sensitive security and customer protection requirements. Each end-user device being disposed of contained highly confidential customer and company information that needed to be protected. 

If end users were left to dispose of the devices themselves, there would be no way for the company to control what happened to this data. Having it fall into the wrong hands would not only pose a large security risk, but also open the company up to regulatory and compliance issues as well. 

The partner company was able to back up all of the data to the cloud so that it could be uploaded onto the new devices. Once backed up, each device was completely wiped using highly powerful software, before being shipped off for recycling. 

With a network of vetted partners that uphold strict security standards, the financial services company was protected from the risk of a leak or vulnerability through the entire supply chain. 

Enterprise Mobility Management Doesn’t End When Devices Are Replaced

It’s easy to get excited about the new devices you’re providing to end users. But IT Asset Disposition is a critical enterprise mobility management lifecycle stage that cannot be ignored. 

The financial services company was able to keep the old devices out of the landfill, recoup a $85 credit per device that was invested into new equipment, and secure all of the sensitive data that was present. Rather than just leave their users to throw out the devices themselves, they were able to work with a single source solution provider who understood the importance of properly disposing end of life IT assets.  

How well is your company doing with IT asset removal? Take the ITAD quiz to find out. We’d love to hear about your results in the comments section below.

The content and opinions posted on this blog and any corresponding comments are the personal opinions of the original authors, not those of CompuCom.

  • Tim McCulley's picture

    Tim McCulley

    As a Mobility Consulting Senior Specialist, Tim McCulley owns the Mobile Access Solution Powered by AT&T product suite of services and assists with CompuCom’s Telecommunications Expense Management partner.

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