Businesses average about 22 hours of downtime a year
Modern businesses rely on the internet to function and when connectivity goes down everything stops. Email, VoIP phones, credit card processing, and data file transfers all require network connectivity. Retailers also rely on it for inventory management and point of sale applications.
Most rely on landlines to connect, but a typical landline provides 99.5% uptime. While this sounds good, it actually amounts to an average of 22 hours of downtime each year - that leads to lost business and potentially the permanent loss of frustrated customers who go over to competitors.
Fortunately, advances in IT automation are beginning to help businesses manage these challenges more effectively. When all of your technology relies on the network, the network needs to be up and running all the time. Wireless failover technology can be easily implemented so that connectivity is always available when you and your customers need it most. This article will explain how wireless failover technology solves the problem.
The Cost of Not Being Connected
One study found North American businesses lose $700 billion a year to IT downtime. Avaya estimates that a single network downtime incident costs enterprises an average of $140,000, and retailers, who rely on a high number of transactions, suffer even more.
For retailers, continuous connectivity is critical, especially now that nearly all of new in-store technologies, including point-of-sale systems, interactive digital signage, endless aisle kiosks, and guest Wi-Fi, all depend on reliable, continuous internet access. If this connection goes down, your store staff are left scrambling with customers in line who can’t pay for their orders. In these situations, where network downtime is estimated to cost an average large retailer $5,600 per minute, waiting around for the network access is not a good solution. Some retailers add a second landline connection to take over if the primary connection fails. But in many cases, this is prohibitively expensive, and these secondary connections often share the same conduit and route to the building, making them just as vulnerable to physical damage or other issues at the street.
Wireless Failover – The Reliable Option
Advances in mobile technologies such as 4G LTE have made wireless secondary connections a reliable, cost-effective alternative to traditional broadband or T1 lines. Since it’s over the air, local disruptions to landlines, including damage from construction or major weather events, are much less likely to impact the wireless service. Wireless is affordable and capable of keeping everything online until the primary connection is restored.
For retailers looking to start implementing technology that heals itself -- such as our Self Healing Store™ -- wireless failover is a great first step. The best-in-class failover enabled hardware is easy to install and the service is monitored and managed from a central location. In the event of a network failure at the store, the system automatically detects the outage and makes the switch to the wireless back-up, mitigating the impact on stores and providing uninterrupted connectivity to keep transactions and customers flowing as smoothly as possible.
For a low monthly cost with no capital expenditure and wireless data plan included, businesses get continuous service and peace of mind that their technology will be up and running when customers need it most.CompuCom Wireless failover is a cost-effective, reliable, and easy to install solution that keeps businesses online in the event of an incident with the primary connection.
How much revenue does your store lose when your network goes down. Use our calculator to find out.