A survey of 16,000 consumer banking customers found that retail banks must be able to provide a delightful digital experience across several different channels, and doing this successfully can encourage consumers to increase their transactions and engagement with the financial institution. In order to make this happen, though, your institution requires best-in-class banking technology services provided by an experienced consumer banking provider.

CompuCom has long track record of working with Retail Banking organizations to leverage their technology as a strategic advantage. Today, six of the top 10 U.S. banks (by asset volume) work with CompuCom.

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Top Technology Challenges Banks are Facing

 

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Security & Compliance
Navigating regulations with exceptional technology solutions

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Technology Costs
Fitting specialized technology needs into your budget

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End-user Satisfaction
Enabling the digital workplace

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Retail Banking

Maintain mission-critical platforms with the help of a knowledgeable and trusted expert technology service provider.

CompuCom helps your retail bank achieve business outcomes by delighting your customers and empowering your end users. Proof: Our clients have seen 30 percent improvement in branch customer satisfaction and achieved 40 percent increases in employee productivity. We connect you with the specialized technology resources you need to excel. We're experts in managing your day-to-day technology operations so that you can focus on your specialties.

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Technology Services

Self Healing Branch™:
Within the finance sector, customer loyalty starts with the trust that the bank branch will always be there to provide customer and account service. CompuCom’s Self Healing Branch is an automated service that keeps branch technology up and running by monitoring device, application and network performance in real time.

Design Thinking:
Design Thinking helps drive the right solutions from the main pain-points and problems your financial institution is struggling to address. Whether you’re launching a new product, service, or revamping your customer engagement strategy, CompuCom’s Design Thinking methodology can help you get there faster and more effectively.

Device as a Service:
It can be stressful acquiring, deploying and managing devices at your bank. Up-to-date, secure devices are essential to your branch’s productivity and help you remain competitive. CompuCom’s Device as a Service offering includes all of the technology hardware, managed services, and consulting you need to select the right devices for your organization, then keep them running, updated, supported and retired.

Managed Workplace Services:
Banks can leverage the digital workplace to help put associates, and ultimately the customer, first. By modernizing the organization in a manner that drives change, control and collaboration between technology, process and people, CompuCom’s Managed Workplace Services instill an Agile approach towards productivity and operational efficiency.

 
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Did You Know?

 

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Consumerization of technology has had a great impact on retail banking, and 62 percent of Americans relied on mobile platforms as their primary banking method in 2016.

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While 93 percent of customers trust banks to keep their money secure, retail banks must have the technology tools in place to offer the customer experience today’s consumers seek out.

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With more than 100,000 certifications in banking technology services, a partnership with CompuCom® puts your bank in the best position to leverage advanced technology assets in a way that benefits the customer experience.

Success Stories

Featured Resources

Infographic: The ROI on Artificial Intelligence in Banking

Infographic: The ROI on Artificial Intelligence in Banking

Artificial intelligence will transform the banking industry. Read on to learn how AI will be an innovative disruptor in the financial services industry.

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The Banker's Guide to a Digital Workplace

The Banker's Guide to a Digital Workplace

The role of the CIO is pivoting to focus on how to best equip bank employees with the right tools in the workplace. Learn what steps your bank can take to create the digital workplace.

The Banker's Guide to a Digital Workplace
Digital Workplace Checklist for Banks

Digital Workplace Checklist for Banks

Banks should follow this checklist to create the digital experience associates and customers are looking for.
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CompuCom

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