In banking, digital channels have not replaced the need for retail branches. A recent study cites that customers are over 60 percent more likely to be retail-branch users if they use online banking more than once a week.
Within the financial services sector, customer loyalty starts with the trust that the branch will always be there to provide customer service and account service. Financial institutions can’t afford branch-level outages. The pressure is always on to ensure that your customers have an outstanding experience every time they visit the local bank branch.
Introducing the Self Healing Branch™, a technology built for improving customer experience, operational efficiency and productivity. Self healing technology keeps bank branches up and running by resolving technology issues without employee intervention.