The Reality of In-store Technology

When in-store technology fails, you lose customers, productivity and revenue.  The pressure is always on to ensure that your customers have an outstanding experience every time and that they come back.  That’s why today, retailers allocate as much as 57% of IT budgets just to maintain and support existing technology.1 

Fortunately, there is the Self Healing Store, a technology solution built for the customer experience and for store operational efficiency. It keeps your in-store technology up and running by automatically resolving technology issues without employee intervention.  

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Self Healing Store Features

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Predictive, proactive & automated

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Real time alerts

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Multi platform support with seamless integration

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Single click self help tools for user

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Safe & secure SaaS and on premise model

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Automation that detects and resolves retail store technology issues faster and smartly

The Self Healing Solution

The Self Healing Store works through a lightweight agent installed on in-store devices that can detect, open tickets, diagnose and remediate issues without user intervention. It’s intelligent automation at its best and prevents technology from becoming a roadblock to the customer experience.  

With CompuCom’s Self Healing Store in place, your associates avoid troubleshooting, phone calls to a service desk, wait time, and frustration. They can focus their attention on store performance and the customer experience.

The Self Healing Store

The Self Healing Store connects your retail technology with CompuCom’s entire digital platform that includes our always expanding library of over  450  technology solutions covering:

  • Devices
  • Network Connectivity
  • Operating Systems
  • Applications

Deployed as an intelligent SaaS solution – the Self Healing Store is always analyzing and learning.  As new opportunities for automation appear in a store, they can be added to your Self Healing Store solution –  across your network of stores.

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Why CompuCom?

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Leader
Gartner 2018 Magic Quadrant for Managed Workplace Services, North America2

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24/7 Support
6,000 badged and certified technicians, solution cafes, persona portals, and live IT help desk support

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Proven Experience
5.15 million end users and 6.4 million devices supported across some of the world’s largest enterprises

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Self Healing Store Demo

 

 

1 CEB "Key Findings from the IT Budget Benchmark 2015-2016"
2 Magic Quadrant for Managed Workplace Services, North America, Published: January 2018

CompuCom

Connect with a CompuCom Retail IT expert to learn how to bring the Self-Healing Store into your retail locations.

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