When is IT Support More Than Just Support? When it Positions Your Employees to Embrace New Possibilities.
IT has been characterized by rapid and radical change. From mainframes that centralized computing, to distributed servers that knocked down silos, to desktops that extended capabilities to end users, IT has never stood still for long.
Today we’re entering a new wave. The power of IT is now packed in every pocket, strapped to every wrist and embedded in everyday objects. The average smartphone has more power than the computers that put Apollo 11 on the moon. End users can leverage that power to do their jobs more efficiently and run your business more effectively.
But that’s true only if end users have “always-on” access to IT — when they need it, where they need it and how they need it. And, that need translates into implications for how you procure, configure, implement and manage your IT resources.
Millennials require a different approach to IT. Hiring managers say 8 in 10 millennials are more technically adept than other workers, and in 2015, millennials will become the largest generation in the U.S. workforce.