Fact Sheet: Boost Productivity and User Satisfaction with Walk-Up IT Services
With the rapid adoption of personal computing devices in the workplace, forward-thinking IT departments are changing their approach from controlling the devices that end users bring to work, to supporting their use of new technologies. This “Consumerization of IT” is driving organizations to look for ways to support end users with the same technology services they receive as consumers. For many IT departments, providing such personal, on-demand support can present serious challenges – from supporting a large concentration of mobile users to gaining expertise with an evolving set of devices.
To meet the demands of today’s tech-savvy workforce, you need to accommodate the bring your own device (BYOD) trend, while providing the level of support end users demand. BYOD not only increases the volume of IT service calls, but also requires specialized knowledge to support a variety of smartphones, tablets, and other devices. To address this increased service load, you need a solution that provides on-demand technical support for any device, while enabling greater productivity and improving employee satisfaction.
CompuCom can help. Our Solution Café services provide on-demand and scheduled access to technical support in a walk-up, café-like atmosphere. Whether employees have problems with a company-issued laptop, a personal smartphone, or they just need advice on how to operate a new application, they can enter the service centers and either drop off their device or wait until it’s fixed.