CompuCom Positioned as a Leader in 2013 Magic Quadrant for End-User Outsourcing North America

Magic Quadrant for End-User Outsourcing Services, North America

CompuCom is pleased to be positioned as a Leader in Gartner's 2013 Magic Quadrant for End-User Outsourcing for North America.

This report evaluates IT service providers across two planes; completeness of vision, and ability to execute. Per the report, “Gartner's rigorous and multidimensional Magic Quadrant research process includes evaluation criteria that provide a comprehensive framework, which we have used to analyze the ability of 19 providers to deliver EUO services in North America."

Each year Gartner conducts a thorough evaluation of vendors and speaks to customer references to ensure the best representation of vendors in their Magic Quadrants. For the 2013 report, Gartner consolidated the Desktop and Help Desk Magic Quadrants into one as a direct reflection of the rapidly changing support services market.

This report further reinforces our commitment to putting the client first by validating our strong quality and client satisfaction and retention rates. It also reflects the value of an integrated Service Desk operation as opposed to a standalone Help Desk, and having these services performed by one—rather than two—discrete organizations.  We operate 15 Service Centers globally and support more than 3.8 million end users and 400,000 mobile devices in North America alone.

For more information on how CompuCom can assist you with your End-User computing challenges, contact us now. 


Gartner: 26 September 2013
David Edward Ackerman, William Maurer, Bryan Britz
Research Note G00250139
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from CompuCom.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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