Leverages parent company Office Depot to provide SMBs with full suite of IT services and support for low monthly fee
FORT MILL, S.C. - NOVEMBER 15, 2018 - CompuCom®, a leading provider of managed digital workplace services and a subsidiary of Office Depot, Inc. (NASDAQ:ODP), today launched Managed IT as a Servicea subscription-based service for small- and medium-sized businesses (SMBs). Combining CompuCom’s extensive managed-service experience with the SMB expertise of its corporate parent, Managed IT as a Service offers comprehensive managed services including 24/7 IT support, system monitoring, security and advice – all at an affordable monthly price.
Seventy percent of business owners view administrative tasks as the biggest drain on their time when they could be focused on strategy, new products and services and taking them to market, according to a recent study. Leveraging decades of experience in managed services and customer service, CompuCom developed a service package tailored to the needs of today’s SMBs, including an all-inclusive monthly pricing plan – empowering them to focus on their customers and not be forced to spend time and resources dealing with technology issues.
“SMBs need an effective and affordable way to keep their businesses up and running and to help protect against cyber threats and lost productivity,” noted CompuCom Chief Product and Marketing Officer Ken Jackowitz. “We created Managed IT as a Service to give them access to the same IT support and protection that larger companies have, but tailored to their needs and at a price point they can afford.”
Giving SMBs the benefits of working with a single vendor and a single point-of-contact, CompuCom’s Managed IT as a Service includes:
Support – Provides local 24/7 technician support, leveraging over 30 years of experience and over 93 percent customer satisfaction rates.
Monitoring – A team of experts examine and report on critical events to help prevent interruptions to customers’ end-user experience.
Security – Around-the-clock cybersecurity tools to help keep customers safe from malicious attacks and potential threats.
Advice – As a nationwide managed service provider, CompuCom can offer unparalleled knowledge, expertise and reach to meet and exceed expectations and keep their customers happy.
“Office Depot knows small business better than anyone,” noted Janet Schijns, EVP and Chief Services and Solutions Officer, Office Depot. “Combining this expertise with CompuCom’s deep experience in managed services creates an unbeatable package of services and gives customers not just reliable, cost-effective services but – as technology evolves and becomes increasingly complex – a partner that can help take customers into the future.”
CompuCom’s Managed IT as a Service offering is available now. For more information, please visit smb.compucom.com or call 800-300-0983.
CompuCom Systems, Inc., a wholly owned subsidiary of Office Depot, Inc. (NASDAQ:ODP), provides end-to-end managed services, technology and consulting to enable thedigital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom offers clients individualized experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency. For more information, visit compucom.com.
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