CompuCom Delivers Managed ‘Desktops in the Cloud’ with VMware Horizon DaaS

Enabling Simple, Flexible Delivery of Desktops in the Public Cloud on VMware vCloud Hybrid Service, the Industry's First Hybrid DaaS

DALLAS, TEXAS — JUNE 9, 2014 — CompuCom, a leading technology infrastructure services company and a VMware Premier Partner, announced that it will deliver VMware’s new desktop as a service offering, VMware Horizon™ DaaS®, as part of its technology portfolio. Announced in March 2014, Horizon DaaS provides cost-effective, enterprise-class virtual desktops running on VMware vCloud® Hybrid Service™.

The service offers the industry's first hybrid desktop as a service (DaaS) solution that gives enterprises the ability to blend public cloud hosted desktops and on-premise VMware Horizon™ private cloud desktops for a seamless end-user experience. Following a few simple steps, IT can provision, deploy and manage high-quality, full Windows desktops to end users that can be accessed from laptops, desktops, zero/thin clients, Chromebooks, tablets (Apple iOS, Google Android) and other mobile devices.

As a complement to the VMware Horizon DaaS platform, CompuCom’s industry-leading End-User Enablement and Service Experience Management portfolios provide additional solutions to complete the cloud-based desktop lifecycle. These include solutions such as image creation and management, application packaging and delivery, patch/update management, as well as end-user support and break/fix services. Through a combination of technology provided by VMware and tailored CompuCom services, customers receive an end-to-end, flexible, and service level-driven desktop experience.

“We are pleased to work with CompuCom to deliver VMware Horizon DaaS,” said Frank Rauch, vice president, Americas Partner Organization, VMware. “Horizon DaaS, along with CompuCom value-added solutions, give enterprises the ability to provide their workers blended public/private cloud desktops and a superior user experience.”

“Customers want simple deployment and management of enterprise cloud desktops without the capital expense required to modernize their desktop infrastructure, and VMware Horizon DaaS helps them achieve this," said Sam Gross, chief technology officer, CompuCom. “Enterprises can now deploy desktops in regions where they previously couldn’t, because they don’t have to provision and configure physical desktops.

“It’s dramatically changing the return on investment profile because companies no longer duplicate the full cost of process and storage for end-point device and data center infrastructure – instead, we’re powering and supporting mobile devices, and providing the ability to more easily size and scale to meet business needs,” added Gross. “It’s a great enabler of ‘bring your own device’ (BYOD) because users can connect to operating systems and applications in the cloud, from any device. In addition, enterprises can pay by user and by month, on a convenient subscription basis.”

Gross also noted, "Even in a virtual and hybrid world, there’s still a very real and concrete end user and device. VMware Horizon DaaS, wrapped with additional solutions from CompuCom – such as our customer care services and the largest end-user support break/fix fleet in North America to support end users anytime, anywhere – enables customers to offload many of the desktop administration responsibilities for a truly hosted offering. For CompuCom – positioned as a 'Leader' in Gartner's Magic Quadrant for End-User Outsourcing Services, North America – partners such as this help us further strengthen our value to clients." 

About CompuCom 
Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit

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VMware, Horizon, vCloud, vCloud Hybrid Service and DaaS are registered trademarks or trademarks of VMware, Inc. in the United States and other jurisdictions.

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Anita Buchanan
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