Validation reflects company’s ten-year commitment to ISO standard, excellence in quality and IT service management
FORT MILL, S.C. — JUNE 25, 2018 — CompuCom®, a subsidiary of Office Depot, Inc. (NASDAQ:ODP) and leading provider of managed digital workplace services, today announced it has achieved International Organization for Standardization (ISO®) 20000 recertification, the international standard for IT Service Management (ITSM).
Based on the adoption of Information Technology Infrastructure Library (ITIL®) best practices, the ISO 20000 certification is one of many standards and framework components that CompuCom follows and benchmarks for the company’s industry-leading delivery of managed digital services. First certified in 2008, CompuCom remains one of a select group of companies currently registered in North America.
“Maintaining our ISO 20000 certification reflects our customer-first focus and ongoing commitment at all levels to providing the highest-quality services, processes and value,” noted CompuCom Chief Digital Officer Justin Mennen. “We’re building on three decades of expertise and showing our clients through an independent third party that we are a true leader in IT service management.”
ISO 20000 is the first formal international standard specifically related to ITSM. To be certified, companies must implement an ITSM process and system that ensures the confidentiality, integrity and availability of vital information. The recertification was completed through a third-party audit by DQS, Inc., an independent certification and testing company. The audit verified compliance of standardized, consistent processes and procedures. To determine continued compliance with ISO 20000, DQS will conduct periodic routine surveillance audits of these operations.
Helping organizations transform to a digital environment, CompuCom’s technology service professionals support approximately 1.25 million service desk users and over 6.4 million physical desktops/laptops and mobile devices throughout North America. The CompuCom team uses advanced tools and automation products designed for rapid resolution, and for delivering client satisfaction and performance.
CompuCom, a wholly owned subsidiary of Office Depot, Inc. (NASDAQ:ODP), provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom offers clients individualized experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency. For more information, visit www.compucom.com.
ISO is a registered trademark of the International Standards Organization and is used with permission.